This was the worst Four Seasons I have ever been to -- it does not live up to the expectation of the brand. The location is horrible. While it overlooks the arch from one side, they have barricades to block out how awful the rest of the surrounding neighborhood is. The Horseshoe ****** adjacent to the property is smelly, run-down and detracts from the hotel. The driveway is bumpy and dirty and it is right next to a highway and an urban wasteland with bags of trash piled up. The rooms are fine and room service was fine, but nothing is walkable and there are no restaurants nearby that one could choose. It wouldn't feel safe to do so. When I asked the concierge for advice, he said he just moved here, which would seem to make him not the best person for that type of job. His lunch recommendation was not good and far away. Finally, our room was not ready when we arrived at 2pm, but the hotel seemed empty. They made us upgrade for $60 to get into a room. Overall, very disappointing -- I would not return.
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