Ordered to have roses, chocolate strawberries and champagne in the room and it was not there.
It was known it was for 2 people and the room was made up for one person. One robe and one chair to sit to eat with, 3 towels.
Called for robe and it took 2 hours to get one. Coffee machine didn't work because the outlet was bad.
Had to listen to the toilet run, everytime someone else flushed a toilet you would hear it the water run.
Advertised a sound proof room could hear casual conversations outside of out room from laying in bed.
Wanted to get some ice to keep our drinks cold and the ice machine didnt work.
Ive stayed at super 8s for 50 dollars a night that can provide cereal as a contential breakfast for this price i just got the same bad cup of coffee as the super 8.
Didnt get a email saying my room was done until 730 pm
They dont have much to offer. No pool or hot tub or sauna. Just a tiny workout room that would have the ability to too full to use and then there is nothing offered to us besides for our bed.
Nothing in the entire stay made me say i would want to come back to the Ritz Carlton Philadelphia
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