The staff is wonderful and the view is absolutely gorgeous but I was very disappointed in our room. We stayed in a Club Suite that was clearly in need of some renovations. There were a couple loose floor boards and a few areas where the paint was peeling in the corners of the walls, overall that part wasn't a big deal. The problem came with the things that should have been fixed before renting the room out. The curtains were literally falling off the balcony doors. The fridge was leaking on to the kitchen floor (I don't think anyone had been staying in the room for awhile so the freezer was probably just defrosting but the water filter also needed to be changed and would alarm every time you used it.) The robes in the closet had stains on them and we had trouble with the closet door closing because the top hinges were coming apart. A door stopper actually fell off at one point, I managed to fix that. There was a bulb burnt out in the bathroom and the built-in wine rack had a thick layer of dust on it. The part that actually really upsets me was that the fireplace in the room didn't work. The engineer came up to light the pilot for us and didn't even get halfway in the room before stating that the fireplace in our room had been broken. To me, that was one of the biggest perks of paying extra for the suite... So much for my plans of ringing in the New Year with toasts by the fire. In conclusion, I don't think I'd recommend paying for any extra comforts if you're staying here.
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