馬尼拉安內克斯酒店(Anex Hotel Near US Embassy)

The place is just fine for solo traveler like me. Small room, only shampoo, toothpaste and toothbrush. No soap and slippers. No bottled water also. With hot shower. TV is via YouTube only. Breakfast is just fine. It's already good for it's price.. Don't expect too much for this place.

This is my third time to experience the Hotel as solo traveler. Cleanliness is good and fine. The hotel staffs are accommodating. Good service. The meals are thru buffet. Good quality meal. Have tried the hotel breakfast. Nice and good. One of my best choice to stay in Manila.

The room is good big and spacious. Although its a bit old ti look at but the overall experience is excellent.

這是迄今為止我一生中住過的最差的酒店。我去過很多地方，並在馬爾地夫的酒店業領域工作過，到目前為止，我經歷過這家酒店提供的最糟糕的客戶服務。他們在沒有適當通知我的情況下向我收取了超過一晚住宿費用 70% 的提前入住費用。我在入住前三天給他們發了電子郵件，澄清是否需要提前辦理入住手續，但他們沒有通知我。我已經溝通過兩次了，但一直沒有被通知。他們對我的詢問回覆如此之慢，就像他們不重視可能的預訂一樣。我和我的孩子（兩歲）一起到達，他們堅持要我支付提前入住費。當我們到達房間時，一隻大蟑螂在地板上爬行，為了我的寶寶，我不得不殺死它。我要求房間工作人員來清理它。考慮到蟑螂的殘骸濺在地板上，他只是掃地，沒有對地板進行消毒。我的孩子必須赤腳走路，沒有提供拖鞋。床上有黑蟲，房間有蚊子。沒有真正或真誠的聲音來糾正此事，而只是道歉。我在那裡時一直保持沉默，因為我要去參加一個採訪，但在我退房時，我幾乎憤怒地爆發。工作人員無法理解我在退房時想說的話，他必須問我面前的同事「ano raw？」。我覺得這非常不道德和粗魯。他們向我收取了我孩子沾有糖果的毛巾的費用。沒有考慮到提前帶著孩子入住的客人，也沒有適當的資訊。我幾乎發現接待員的行為是諷刺的。我花了近 5,000 菲律賓比索住進了一個蟑螂和蚊子出沒的房間，那裡的工作人員不體貼人。每當我推著孩子的嬰兒車出去時，都沒有人給我開門。我想知道是什麼讓他們太忙於專注於電腦。到目前為止，住在這個地方是最糟糕的經歷，比住在低成本汽車旅館更糟糕。作為一個背包客，我自己不太挑剔，我可以忍受不衛生的蟑螂和昆蟲，並收取所有費用，就像他們太熱衷於收錢而不是為客人提供良好的體驗，但前台主管的態度和整個經歷是一場噩夢，我希望沒有人會經歷。

Upon Check-in I was greeted by a Bed who seems somebody had already slept on it. The pillow of the other bed is already crumpled it’s obviously someone had already use it, in addition to that the remote is on the other side of the bed which give me an impression that someone used the bed while watching the television before I checked in. I went down directly to the reception area I let the receptionist see the picture, He just told me as per the information of the cleaner the room was cleaned l, BUT I am sure somebody had already used the room before I checked in. And the receptionist didn’t give a F at all. Attached are the photos.