哥斯達黎加荷里活星球 - 傲途格精選全包式度假村(Planet Hollywood Costa Rica Resort)

Excellent I will recommend they try to fix any problem really beautiful place food view all I will definitely came back

I traveled here in January of 2024 with my two sons ages 20 and 23. It was an all around wonderful experience. We were swept out of our private airport transfer, our bags were taken from us, we were given drinks, directed to the red carpet for a photo and all of the staff clapped for us. What a beautiful welcome. The property is beautiful, clean and well maintained. Check in was very easy. It seems that all of the suites are ocean facing? I did not realize ours would be and it was, so that was a really nice surprise. I highly recommend building 18 second floor for your stay. It is close walking distance to Both the pool/beach and the main building with an excellent view of the ocean and the pool. All of the staff were very friendly and helpful. My sons were constantly entertained at the pool during the day by the staff and the activities and in the evening with the activities. We were not Star class and that was fine for us. We were able to find shady spots at the pool each day and there were plenty of shady spots to sit on the beach also. Maid service was top notch. I'd say this is a mid level all inclusive resort but an upper mid level all inclusive.

The property was beautiful and very safe. The rooms are beautiful. Since the property is quite large there are golf carts that take you to different areas within the resort (lobby, hotel room, restaurants, and pools). We never waited more than 5 minutes for a ride. We opted for the Star Class option. Well worth it for the sole fact that this included 24 hour room service and free items from the minibar (snacks, water, soft drinks, juice, wine, champagne) which was restocked daily. Except for the cabanas, this is an all inclusive resort. We rented a cabana and it was well worth it. The cabana included a sectional sofa, TV, your choice of alcohol, water, two lounge chairs. PRIVATE POOL, and server that brought whatever drinks and food we requested. The resort has a kids pool with slides, a rain fall, among other kid friendly things. My daughter really enjoyed the kids pool. My only complaint about this resort was check in. We arrived to the resort early morning. I knew that we would have to wait for our room. We waited almost 8 hours before we received our room. We noticed that other people that we on our same fight, received their rooms about 3 hours before we did. We received our hotel bracelets upon our arrival and they had to be reactivated we when finally received our room. I think that the check in personal forgot that we were waiting for our room, I expected at least an apology.

Our reception was very nice and our butler was amazing. He gave us a wonderful tour of the grounds and was attentive to our needs. Our room was lovely with a beautiful view. The drinks and food were mediocre. Hot meals often arrived cold. Service staff was not organized or super friendly. You’ll need to know some basic Spanish or be good at charades. Skip the hydro spa. We were confused with what was going on or what the point was with dumping a cold bucket of water (ice bucket challenge?)on your head and pelting you with water spray equivalent a pins and needles pressure wash. We did get a call from the resort mgr and an email from the general mgr who appreciated our feedback. All and all our stay wasn’t terrible but it was not the 5 star experience we were expecting.

It was a great Resort, the hills will give you a bit of exercise. The reason for the low rating is that I upgraded to Star Class and spent a significant amount on my trip, but it wasn't really worth it. I would recommend the hotel, but pick the lower class stay. All of the restaurants (except the buffet) require a reservation and you may still wait an hour for food. I never saw the VIP lounge because we were told they were busy, so we waited at the front desk to check in. Then we stood in a long line waiting for a cart to take our bags and us to the room. The handler for Star class did find us in the line and take us to the room, but not much after that. There is a Star class pool but its nothing special and not worth the additional funds. In previous experiences in Mexico, Domican, etc, the upgrade was well worth it. I just didn't see the value here.

If you are going to sit and drink all day this is your place. But you are in the middle of nowhere so if you like to go out and see places your looking at at least a 40 min drive to the nearest town and the hotel will charge you $75 for that. The dinners were excellent but there is only one choice for lunch unless you want to hike back up the hill to the buffet for lunch. And even though you pay for all inclusive you find out when you get there that you have to upgrade to star class at $100 per person per day to make reservations for dinner, more breakfast and lunch options and well to be treated decent by staff. We ended up leaving early and checking in to a different hotel in Tamarindo.

The property is gorgeous; the staff are friendly and welcoming, the drinks are strong, the food is average. Main cons: tiny kids pool and play area and kids club is more like a day care rather than actual kids club with sports and outdoor activities.

The property is nice. However getting around on the property is challenging. Yes, golf cart services are provided but are not always convenient depending on how many people are staying at the resort. The dinning options were okay. The daily and nightly activities were entertaining enough. Honestly the very best thing about this property is the STAFF. EVERYONE WAS EXTREMELY WELCOMING. RANDALL the afternoon manager was AWESOME & really went ABOVE & BEYOND with assisting my family. He deserves an award for his attention to detail & his level of INTEGRITY!!

My partner and I had an overall pleasant experience at Planet Hollywood. The staff was nice and willing to help when needed. I highly recommend booking a room with ocean view as it was breathtaking. We had opted for star class due to its various perks such as being able to use the private pool and getting a complimentary one hour hydrotherapy. However, the personal agent assigned to us was underwhelming and didn’t provide us with the same trea**ent that we saw other guests had. He lacked communication and didn’t forward the activities or spa information we had requested on the first night. The only benefit we got from him was being able to reserve the restaurants for the nights we stayed, but even this was very limited. Nonetheless, we received the best dining experience at the Italian restaurant, Gusto. Jefrey and the rest of the crew was very welcoming and provided us with excellent service. The filet mignon dish recommended was so delicious that it satisfied us from wanting to try the steakhouse. As for the spa, we found it best to book for our desired trea**ents in person rather than with the personal agent. Jirlianny and Janice were super friendly and informative of all the different services and promotions going on. They even went above and beyond to surprise us for our anniversary with a special gift. We are very thankful to all the staff that allowed us to feel like a star and addressed our concerns. Would definitely come back and hopefully with a better experience.