温泉城希爾頓逸林酒店(Doubletree by Hilton Hot Springs)

호텔은 핫 스링스 해밀턴 호수 인근에 있어 전망이 좋고 종업원들이 친절했음 아침에 호텔식당에서 커피와 차를 무료로 먹을수 있고 숙소에 커피머이커와 전자레인지가 있어 편리하게 이용할수 있었음

Bottomline this hotel will always have my business. Front desk was so warm and welcoming. Any request I had was smooth

Great site on the edge of Hot Springs, excellent rooms, clean and comfortable. Friendly staff, would recommend.

The staff was extremely friendly and accommodating. The hotel was very clean, beds were comfortable. Hotel was quiet. Highly recommend.

Very friendly staff and a great overall experience. We had a view of the lake . Great Yummy Warm Welcome cookies too 😊

The pet policy/fee is utterly ridiculous & outrageous 125 non refundable. This is second time when I specifically state must have working fridge that the knob is missing and my dogs food is ruined.

Property was clean and staff was great. The room was noisy and A/C was loud. Hot water was limited at times. I would not book this hotel in the future

Never EVER under any circumstance should anyone stay in the ‘patio’ room at this hotel. My husband and I had booked a room at this Doubletree that is on Lake Hamilton, naively assuming that a hotel on a lake would not construct a wall that would prevent one from seeing anything other than that wall. When we got to the room and realized how awful this room truly was (as far as a view), I went back to the front desk hoping to get the chance to change our room - happy to pay more for a room that didn’t look out to a wall. Front desk attendant Antonio was rude in explaining that I’d ‘made a contract’ with ******* and therefore there was ‘absolutely nothing’ to be done. Personally I don’t understand why Hilton would not take more money from me to change my room, but Antonio made it abundantly clear that he was not going to be going to any trouble whatsoever to contact ******* or even Hilton for that matter to see what could be done. One of the worst Hilton experiences I’ve ever had. Aside from not offering a completely useless first floor of hotel rooms, it might be a good idea to put Antonio in a non customer facing role. He really didn’t seem to want to be there on a Friday night or even pretend to act like he’d like to help.