開恩茲太陽戀人號大堡礁遊船附近酒店

這絕對是一個更面向家庭而不是情侶的地方。好的是整個度假村的友好工作人員,餐飲服務和方便的地下停車場。住在五樓的豪華特大牀房,俯凱恩斯市,最近似乎升級了。進入時房間聞起來潮溼,第一次淋浴後,很明顯爲什麼。很難相信有人設計了淋浴,以便水直接流到地板上,甚至在您水流最少的情況下進入生活區。我建議您有一點設計缺陷。此外,預訂特大牀時,詢問客人是否想要房間的第二張牀以及連接房間是一個好主意。我個人不希望有連接房間,除非我作爲一個家庭入住。這扇門和前門沒有密封得很好,你可以在這裏從外面和隔壁發出大量的噪音。陽台被推銷爲親密的,但有一把椅子,作爲一個連接的房間,你和你的鄰居之間的陽台沒有什麼。幾乎沒有親密。根據評論,我相信這個地方是完美的家庭,然而,在凱恩斯其他地方的夫婦有更好的選擇。

Good location, and only a short walk from shops, bars, restaurants and the reef cruise terminal. Large rooms with all things you would need for a short stay although the room we stayed in was dated. I believe there is a room modernisation programme on the go. Quite noisy at night, not sure if it was coming from the hotel bar area on floor 3 or from a nearby establishment. Our room was on floor 10 and even with the balcony door closed it still kept us awake. Staff were pleasant and helpful and rooms serviced daily. We booked this hotel in July 2022 with breakfast included. It came as a surprise to us when we took breakfast on the first day that we only had limited choice from the menu. All other items including larger breakfast items, juice and coffee were charged extra. Due to time limitations on the first day we left it till later to complain. Reception explained that there had been a change of management and had discontinued the buffet breakfast in favour of an al a carte one. They phoned the restaurant and authorised full breakfast free of charge for us. As we had paid cash for extras the previous day, this was now lost. We always check booking.com and trip advisor reviews before making reservations. My advice would be to ignore those prior to July 2022 and especially ones that mention breakfast.

We arrived at the hotel around 1.30pm and we were able to check in straight away, the girl on reception was very friendly and explained where our room was as there are 2 towers . We were on the 10th floor with a city view. Our room was very clean and the bed was very comfortable. Loved how they are helping with environmentally keys for your door which are just round bamboo disks and also having no plastic bottles in the fridges, just glass bottles. All tv programs were free so we’re able to watch new release movies and free wifi . We had booked a holiday package , so we also had free car parking and a $250 credit to use at any of their hotels . Would definitely stay here again .

這是我第一次在酒店與工作人員因服務問題在酒店發生口頭爭吵。前台職員不允許我的行李(一個手提箱和筆記本電腦)在退房後不支付儲物櫃費用,儘管每晚收取175美元的房間費用和一個空的存儲區。他說這是常見的酒店做法。我向他提出質疑&解釋說大多數酒店允許在退房後幾個小時內存放行李,之後,桌子人改變了調子,說這只是他們酒店的政策。我感覺自己住在揹包客,對政策和服務感到非常失望。我獨自退房的經歷(特別是工作人員的態度)很容易讓我在過去的10年裏在一家酒店裏經歷了最糟糕的經歷。這是一個恥辱,因爲檢查的紳士很可愛,在我到達早班飛機時,允許在檢查之前儲存行李。房間本身就在酒店的對面,步行5分鐘到一個長長的大廳,到達房間。晚上也很吵,因爲我得到了一個毗鄰主街(格拉夫頓街)的房間。正方–位置優越(就在鎮中心),房間質量和房間大小都ok。老實說,我的建議是避開這家酒店 - 凱恩斯有很多很棒的酒店,價格相同(或更少)。我知道許多當地人對這個地方有同樣的感覺。

酒店整體不錯，checkin 時會有cookies，每人每天可以到vine room飲一杯酒或者果汁，床舒服，每人有4個枕頭。但個人覺得house keeping時間有些太早，大概9:30-10:00就會有人敲門，另外床單會有黑色短毛，不知是否洗衣機或者什麼機器掉毛，還是上一手的頭髮。 酒店地理位置好，近Aquarium，行路5分鐘到night market，但如要到Woolworth就要行15分鐘，一條直路，不用google map搵點行，20分鐘到Terminal。

Be very wary staying here. Not only did they muck our booking up for wrong month , but decided to take money from our credit card and when disputed with the bank they blatantly lied saying I received keys and was there and stayed. They stated the booking was for 2 adults and 2 children which it never was. They also had my name wrong. The manager would not return our phone calls and got to the point where they wouldn’t answer the phone at all. We fought this to the end and eventually won but I have to wonder how many other people this has happened to . Very dodgy

Service upon arrival was great, and stayed that way from all staff the 4 nights we stayed here. 3 of us stayed in a 2 bedroom self contained apartment. Well appointed, tidy and clean. Large shower and bathroom. only gripe was water pressure and temperature, both fluctuated considerably, but liveable! Scones every morning. Very good value for money, will stay again

Don’t stay here if you want peace and quiet! This place is on the corner of the main highway and another busy street, which is frequently used for Ambulance transfers to the hospitals nearby! The Oasis is, also, in a direct flight path, on calm days, for planes landing at Cairns airport. Noise can also radiate, into the rooms, from groups of travelers and their children yelling from the pool and BBQ area, as was the case on a couple of evenings and into the nights, during our week’s stay! Although the above has been mentioned in this review, the noise didn’t bother hubby and I as much as the state of unit 17 did! If other 2-bedroom apartments, in the complex, are as run down, as this one, with disgustingly dirty curtains, uncomfortable beds, uncomfortable peeling away lounges, (they definitely need to be replaced), fold up cheap ‘Bunnings like’ metal chairs, for sitting at the dining table, and a gas stove that has to be lit with matches, then again, don’t choose the Oasis for your vacation, in Cairns. The room, which didn’t have a lot of natural light, needs renovation. The pool area could do with some upgrading, as well. The concrete throughout the pool area has many cracks in it and the coating on the pool steps is lifting! The Manager/Caretaker was friendly and very accommodating. We were originally allocated, through our booking, a 2nd floor 2-bedroom unit, to be accessed by stairs. At our request, in kindness to our knees, he offered us the ground floor, No 17, which had just come up for holiday rental. He did admit he wasn’t sure as to what state it had been left! Even so, it would have been expected that some inspection, on the vacated resident’s departure, would have been done before offering it to holiday renters! Smoking is allowed outside each unit. Sadly, the smoke, from smokers, can drift into other units, whose sliding front doors may be open for fresh air! As well as the above, the free Wi-Fi is useless! This is another negative for the Oasis, with dropouts all the time, and at other times no service at all! For a better and faster service, you need to HOTSPOT your phones! You certainly can’t rely on the Oasis for your free internet! When we came back to Cairns, to visit our family, located around the area, we will definitely choose elsewhere! Once bitten, twice shy!

A great hotel. Staff were all good but Cheri was exceptional. Nothing was too much trouble. Breakfast very good. No complaints at all. We thought the place was exceptional value for money. It would have been nice to have stayed longer but onward flights were booked

Nice large clean room, plenty of tea, coffee etc. provided. Staff very helpful and nothing was too much trouble. Raintrees Shopping centre across the road where busses leave for the city every few minutes, there was even a covered waiting area just outside the resort for tour pick ups. I definitely recommend Palm Royale.