Worst arrival and check in process of any hotel in my life. I waited for 70 minutes in line with just four people in it to check in. I would normally be patient but I had been traveling for 20 hours and felt sick and I desperately wanted to lie down. I understand that challenges arise and service is so difficult. However, this polite team missed every single opportunity to acknowledge the situation or assign any of the 3 not-busy staff members to help improve things. Unnecessary, colossal, and painful service failure. Other than that illustrative failure, property is fine (if a bit cramped for the high traffic), clean enough, and the staff you do ever get to speak to are very polite. I will never stay here again and do not recommend it to others.
翻譯