Do not let the seemingly imposing facade of this fairly new hotel impress you! Just as we have painfully learned. There is nothing Presidential about their Presidential Suite experience! This review pertains to our FIRST and LAST stay at this hotel. This horrible experience happened last Dec 26-27, 2022. We booked their Presidential Suite upon being told that this is the only accommodation available around that Christmas holiday. We have arrived right on time for the 2:00 pm check-in time. After all the paperwork, the suite was not yet ready. Apparently, they are still doing QC to ensure that the suite is within their “standards”. We finally got to our suite right around 3:00 pm. Not yet apparent during that time was that funky stench wafting in the air that later plagued our stay. Upon returning back to the suite later that night, a strong stench of what smells like sewer line was very apparent on the central living/dining area. And so, we just opened up all the windows, thinking that this will eventually go away. If anything, this stench did not reach both bedrooms once the doors were closed. And upon waking up the following morning, this disgusting stench was stronger than ever on the central living area! At this point, it was evident that this stench was emanating from the hotel’s sewer vent line. It seems like the more guests flushed their toilets during the night, the stronger the stench got. We have reported this issue to their front desk. And the seemingly naive male staff denied ever knowing that such a problem exists. He did promise to get the issue resolved. And upon returning from breakfast, the stench was seemingly gone. So, we thought. However, as it got closer to 12 noon check out time, the stench was slowly creeping back. We have once again reported this to the front desk. Only this time, the rather snooty attitude was evident. And once again, they denied that there is a sever line vent issue at their hotel. Plus, we’re about to check out anyway. Upon checking out, we have stressed this issue more than ever. But the sickening part is, there was not even any consolation offer to make things right for us by the hotel staff! They seem to have their hands tied regarding any consolation offer on their part. And not one manager even bothered to talk to us. Let alone, apologize for the experience! NO EFFORT WHATSOEVER FROM THEIR PART TO MAKE THE EXPERIENCE RIGHT!!! Mind you, Lafayette Hotel people, that a hotel suite stay is not just about the room itself. It’s about the overall experience! And you miserably failed in this regard! Fool me once, shame on you. Fool me twice, shame on me. NEVER AGAIN!
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