The hotel's location is great. It's smack in the middle of all the action, with beaches, restaurants, and the ***** within arm's reach. There are two pools - one with more going on such as music, which tends to be busier, and another which is much more relaxed. The pools were never overcrowded and there were always sunbeds spare throughout the day. The not-so-great part: the staff. "Who can be the least interested in helping guests" seems to be their motto. The people at the front desk seemed more interested in their computer screens than welcoming guests. There was a cricket in our room which was stuck inside the door frame. We could not sleep because of the noise volume of the bug in our room which staff in the morning weren't interested in. Our TUI rep asked them to change our rooms but they denied. We ended up resolving the issue by spraying bug repellent in the door frame. Housekeeping didn't fare much better. Our rooms weren't exactly spotless when we arrived, and our towels weren't changed all week - we had to request this. The rooms were not cleaned and beds were not made all week, despite the description of the hotel saying housekeeping were present every day other than weekends. Our friends were on the balcony, talking, at around 3am one night. The security guards dragged him down to reception after this incident and threatened to throw us all out because of this. They were in the room next to us and we could not hear them on the balcony. For a hotel that hosts a lot of younger people, they are incredibly strict on the 'quiet' rule, despite our party making minimal noise. Our friends went to lunch and their beach towels were removed from their sunbeds. The hotel said they did not have their towels and we never retrieved them. If you can tolerate mediocre service and are all about location, location, location, this place might still be worth it. The rooms were decently comfy, and it's a decent crash pad if you're planning to be out and about most of the time. For the purpose of a friends holiday, the hotel was fine. The cost reflects the value.
翻譯