埃姆斯萬怡酒店(Courtyard Ames)

Not a great experience, started with a dirty towel hung in our bathroom. Went to take a shower and the lever to run the water completely fell off. Then our room was overwhelmed by the smell of sewer gas and had to change rooms. So not a lot of good things to say.

Had some issues upon getting to our room that was corrected quickly with a room switch. It was a one night stay. The next morning before check out, I discovered the body wash dispenser was empty while showering so that was frustrating. Quiet hotel in a convenient location with mostly friendly staff. Average stay.

Really close to lots of good restaurants and right off the highway.

Staff was awesome. I am traveling by motorcycle and like to be able to see my bike from my room so the desk front re-assigned a room with a parking spot right outside that is very well lit. Very accommodating.

Rooms dirty. Mold in AC unit. I reported a wet carpet and was ignored. Came back from a day out and our room was not serviced. Called downstairs and was asked of I requested my room be serviced. I asked why and was told policy since covid. Another hotel using covid as an excuse to save a penny not servicing rooms but still charging top rates. Avoid this hotel if you like a clean room.

I liked that they had a small bar. I didn’t like that they had no “ free” breakfast option and only a very limited selection. The breakfast was very slow. The rooms are smaller than expected. The laundry was great! The staff was exceptional! The work out facility was phenomenal!

It is pretty new property and very good stay. Clean and nice place. Only issue was we booked 2 rooms and they put us on 2 different floors.? All booked by one person and under one name yet they could not put us on the same floor. when I asked us to move to the same floor they gave me all kind of excuses. I rather blame ******* for this.

The bathroom door didn’t quite clear the floor. My husband just had back surgery, and I have arthritis. We had to shove the door to open and close it. Came back from a funeral service at 5:00 to find room hadn’t been cleaned. Asked at front desk and was told staff left at 3:00. Also, if we wanted clean towels we would have to get them from the front desk instead of delivering them to our room. I couldn’t open the shampoo to pump it out and finally had to pull the bottle off the wall. The pump wouldn’t turn to open, and I managed to twist off the pump and pour out shampoo. Upon checkout, the woman at the front desk didn’t acknowledge me at all. I stood in front of her and waited for her to stop using the computer, but she didn’t even glance up. I finally set the key cards on the counter and left. Positives: very nice man at the desk on Saturday evening. Liked the room set up and cleanliness.