Homewood Suites by Hilton Wichita Falls

While the staff was very nice, the condition of the property was just ok. The room was outdated and needed to be deep cleaned. When I woke up in the morning I found ants crawling on my tube of toothpaste. It served its purpose for one night, but I probably will just stay at one of the neighboring properties next time.

The staff is super friendly. We loved that they give you water. My only complaint is I know it’s an older hotel but the wall paper is peeling off the wall. You can tell It’s pretty outdated it feels like you’re staying in an old hotel for sure. The pillows are not comfortable at all. I just think the price should be adjusted because I could have paid $20 more and stayed at a much nicer hotel.

We booked the Presidential Suite, because it said in the title of the room that it was a fireplace suite, but once we arrived and checked in, we were told that the gas was turned off to the fireplace. This was literally the only reason we chose this hotel at all, let alone such an expensive room. It may not have been winter yet, but was in the low 50’s, and seemed like a good day for a fireplace. The fact is, if the gas was turned off, it simply shouldn’t have been marketed as having a fireplace!

Great hotel for a quick overnight trip. The suite was nice, bed comfortable and breakfast good. We would definitely stay here again if coming in.

Great amenities and really nice furnished rooms. Very spacious and pretty clean. A little dusty in certain areas but nothing awful. I would stay here again if I visited the area.

When we got there the front desk staff were manning the phones, while also training and checking people in. We were not greater upon arrival but filed in behind another guest who had yet to b greeted. Eventually the person training looked up and announced she was busy training and would help us when she was done with the task at hand. Finally, the guest in front of me was addressed but the staff had a hard time understanding what the guest needed. The guest was making it very clear however, the staff was not comprehending the request. I intervened with a date and they moved on from there. When it was my turn to check in the staff was friendly but incompetent over basic tasks. We got to our room to find one of the keys was not correctly programmed. Luckily one was so we went in. Upon entry we noticed one of the lamps didn’t work 1/2 the time. Tightening the bulb didn’t work to fix the problem. The garbage disposal did not work nor dis the dishwasher. The hotel was nice but definitely not 9 out of 10 for the price. We will not b coming back.

The property is in need of renovations and upgrades.

The staff was excellent and courteous. The building was a little concerning. Had cracks in the wall in my room, I could also hear above me whoever was above me. Great Staff

The hotel was right next to a lake that can be fished, basically 10 steps from our parked car. The pool was open and the kids swam. The front desk staff was very attentive and courteous! The suites are 2 rooms and very large. The mattresses were worn and caused us a back ache. That was our only although major minus point.