舒適酒店(Comfort Inn Watsonville)

Given a room that wasn’t really clean, horrible stains on the curtains, stains on the bedding. Started a shower and shower head was not really functional but it was late so I continued. Tub would not drain, water was ankle deep the next morning. I asked and was given a different room which was functional but not well kept either. The most disturbing part of the stay was everything was shut down around 9:00 pm and a sign up saying “We be back”, doors were blocked with a luggage cart and a power cable wrapped around the entry doors. There was one other car in the parking lot I assume was another guest but no signs explaining who or how to contact someone of there was a problem of any kind. Nobody there and nobody cared either. We have stayed at the facility at least 8 times and never had this kind of experience, we don’t intend on giving this place ever a 9th visit, there are many other choices and we will go there.

We were the only visitors there. Pretty sure this was living quarters for a lot of families. Not that that's a bad thing but people kept coming in and out all night. The front door was locked with an extension cord. The bed was very bouncy and you could feel every spring. Most lights didn't work or had to be screwed in to work. The smell was clean but very fragrant it was nauseous. We were going to spend two nights but checked out at 5am the next morning because it was just too much. Would not recommend.

The staff was extremely rude. We rang the bell and called multiple times and nothing. Thankfully we had a friend who stayed was staying here and already checked in let us inside. I had to bang on the staff door just to get someone up front. Then he cared more about the fact that we woke him up vs helping us check in our room. He then said they canceled our reservation and that I should consider myself lucky I can still stay there. We finally get to our room. The shower has no water pressure and the AC will not stay running. Never again will I stay here. Also they do not serve breakfast

I was checked in a room with AC that did not work. The manager changed a room for me very quickly. But the new room had very dirty pillow case and towels. The manager was willing to find replacement, but he struggled to find clean ones from the laundry room. I wonder if the hotel just recently changed ownership or something that they are still figuring out how to run a hotel properly. There were people hanging out on the parking lot not sure what they were doing. The hotel has strong detergent smell in the hall way.

No one was available to check me in with my family when I was there, I waited aver 40 mins to check in. Call the office call around and look for someone to help me!

The staff was very friendly, helpful, and provided us with breakfast items. He even shared Indian tea with us.

Property is a bit run down and could use some updating. Our room door could not close to use the dead bolt lock. The staff was very friendly.

The place needs to be updated. The furniture and bathroom were old and looked dirty! Towels were stained and ripped. Not the best experience!

I would suggest that Comfort Inn needs to inspect the property more regularly. We stayed with other Comfort Inn, but this one is well below on staffing level and other amenities. They may try hard, but extremely low staffing level just cannot keep up the place its reputation.