旺阿努伊格蘭德酒店(The Grand Hotel Wanganui)

The place lost our booking, they barely understood English, leered at my wife, the restaurant and bar was closed , and the facilities were filthy. New carpet had been laid amateurs and was buckling and a trip hazard and had not been vacuumed since we stayed a year ago. This is definitely a place to be avoided at all costs… I’d rather sleep in my car

My 81-year old mother and her friend arrived to dirty rooms and a filthy toilet. They weren’t prepared to stay in rooms with such a low level of cleanliness so found alternative accommodation. They asked for a refund but were refused. Would not recommend.

I booked well ahead of time and paid in advance for boxing day racing and despite trying to confirm my booking on several occasions they will not honour it and have not given me a refund total sham do not book.

DON'T STAY HERE it was a terrible place to stay we were booked in through our work and when tried to find somewhere else to accommodate us everything was booked out. Where to start lack of communication language barrier. Rooms were dirty, not even sure if blankets sheets etc were clean. We were told by local that laundry places have banned them from using their services. They do there washing in domestic washing machine. We noticed a pile of washing in the main lounge was laying on the floor for a week. We had to ask for towels etc if we need them and cleaned our own rooms. We were given electronic swipe cards for our rooms only to find that each card could open all doors on our floor. Therefore we did not feel safe and worried about our belongings while we were at wananga during the day. Unless we wanted to drog our bags up and down stairs and long hallway everyday which would have been 2 times a day. The younger guy tried to help but the older one was dismissive of him. I do not recommend and surprised the council haven't closed them down.

What is a beautiful classical building with obvious historical colonial history has been allowed to run down nor just in presentation and comfort but also in hospitality. Purchased by the new owners over a year ago their service was pitiful to non existent. There was noone in the reception when we left and the lovely elderly gentleman who attendes us advised he is regularly asked to come in by staff to attendthe reception on top of the room cleaning he does. In the disused dining room which has beautiful character antique ambience were half empty boxes of pizza and drink cans - clearly left by the stsff we saw in the area the night before. The room was reasonably comfortable but dated and overpriced with a big grubby handprint left on the mirror! Never again though I wouldve loved to have experienced the hotel in its heyday.

We didn't have high expectations, and this place did nothing to raise them. The place is tired and in need of a lot of tlc. I guess the bad was comfy, the shower worked, and it was reasonably quiet.

Only went for a meal. Thank God we didn't need to stay overnight. The worst meal that either my wife or I have ever had. DO NOT GO TO THE GRAND. Meals were a very limited selection of bar meals... pasta, burgers, chicken schnitzel, etc. Three starters to choose from. Oops, no, only 2. They had run out of garlic bread. We ordered mushroom croquettes for a starter, chicken pasta, and chicken schnitzel. And waited. And waited. After over 30 minutes we asked where our starter was. A few minutes later they arrived. Cold. Not lukewarm-cold, but refrigerator cold in the middle. We sent them back and our mains arrived. Likewise the chips were cold. How the hell can you manage that? Admittedly the pasta was hot. Then our microwaved mushroom croquettes returned, finally hot. No ice in the drinks, and a tacky, rundown vibe to the bar. Nothing nice about this place. Stay away.

WARNING - STAY AWAY! (This Hotel needs an air-strike.) Stayed there a few years ago and it was charming faded glory, pretty cool to be fair. NOW, it is a homeless shelter cesspool. Brain dead staff, photos on the web site were clearly taken elsewhere. Sleep in your car...

All the bad reviews are correct, windows broken, mouldy can of tuna 1/2 empty in the fridge, curtains rotten and torn, no food, power points not working, its like the Titanic, not then, like the baracle covered hulk now. Dont stay, its horrible, makes Fawlty Towers look a palace.