波士頓沃爾瑟姆希爾頓花園旅館(Hilton Garden Inn Boston Waltham)

我希望我在預訂之前就知道這家餐廳已經關門了，我不會呆在那裡。

I have stayed here before and had a great time while pregnant. But this time around I was falsely accused of smoking in my room, even though I admitted to smoking outside. The customer service and management have done a terrible job in working with me in this issue, so bad that I have to go to corporate to solve the issue. I had my 5 month old with me and stayed at the hotel to avoid fireworks being done in front of my house that evening, and this turned into a much worse nigh**are. After I am refunded my money I will definitely not be returning especially due to costumer service.

I reserved a double bed room, but was given a room with one king size bed, for some unknown reason. When I entered the hotel I was not great by either worker at the front desk. It was a male and a female, and the female looked annoyed and angry when I approached her desk. I found one long blonde hair on one of the wash cloths in the bathroom, and another in the bathtub.

We were down there for a soccer tournament. I called the hotel to see if we could check in early due to our game schedule. They said yes, anytime after noon. We got there around 1pm and our room was not ready. There were a dozen other people that had been told the same thing. We waited an hour & a half until our room was ready.

Very comfortable mattresses and pillows, nice size TV with good selection of (free) options; Pots of hot coffee in thermos in lobby, complimentary. Friendly staff, overall en excellent hotel stay.

Enjoyed the room and hotel. My husband’s bed was hard and he had poor sleep. My bed was fine.

The hotel is clean and tidy, except for a middle-aged female waiter at the front desk (who looks like one of the managers), the other waiters are very friendly. The hotel parking is convenient. The breakfast is not cost-effective.