夢想圖蘭水療度假村-全包(Dreams Tulum Resort & Spa)

I had the worst experience one could imagine. I spent over 7 years stationed in Germany so I try to be the most understanding American when visiting tourist locations. I make an honest attempt to speak the local language, use the local currency, and leave my money in the local economy. I do not walk around haggle locals or assuming everyone should know English. My experience with Dreams tulum was terrible from beginning to end. 1. My room reservation was incorrect at check in. I spent over 3 hours trying to get checked in. 2. The resort did not have any welcome gifts or welcome banners to decorate my room, as advertised in their Dream big package I purchased. 3. I booked the preferred deluxe king swim out suite and on the second night of my stay a man in the suite above urinated in my pool. See video attached 4. The hotel did NOTHING to accommodate, not even move my room. No credit. NOTHING. 5. When calling for a car to take my physically disabled girlfriend to the main restaurants I was directed to wait outside for the car to pull up, they refused to come and knock, or at the least honk. 6. I booked a private dinner on the beach for my girlfriend and I, which included a lamb and shrimp dinner. On arrival I was told we would be seated inside one of the regular restaurants and be served beef instead. I was repeatedly passed over for white guests when being served at the bar. I waited patiently, addressed them in Spanish, and tipped appropriately. Throughout the duration of my stay I felt like I was inconveniencing the staff. I spent thousands of dollars to celebrate my significant other and it was a miserable trip. I could go on for days. DO NOT STAY AT DREAMS TULUM!

Our stay at the resort was a 3.5/5. I think the advantage of the all inclusive was only worth it if you had a VIP room. Having the swim up room was nice to have some time separate from the busy pools. I think the biggest draw back that kept the resort from being a 5 was the food, it was really basic. The quality was holiday inn breakfast, lunch and dinner. The drinks were at least good, much better at the VIP bars for sure. The beach location and isolation from the rest of the Tulum ***** was really nice, we really enjoyed the beach area. It was a bit of a difference from the Tulum nightlife so get ready to pay a considerable amount for a taxi there from the resort.

AMAZING TRIP CAME FOR MY FRIENDS WEDDING IT WAS SO BEAUTFIL CAN WAIT TO COME BACK

We verbleven vier nachten in een kamer met zeezicht in het preferred club gedeelte. Helaas deed de lift naar de 3?3e verdieping het niet en er was geen andere kamer beschikbaar. Helaas waren de trappen niet van leuningen voorzien, niet echt veilig. Positief: heel groot hotel, maar het voelde niet massaal aan. Bij de zwembaden en de restaurants was altijd wel een plekje te vinden. Minpunten: de voordelen van preferred club zijn beperkt. Privestrand en aparte bar, maar geen verdere extra's. We wilden graag in het teppanyaki restaurant eten, maar dat was alle dagen vol. De twee specialiteitenrestaurants Portofino en Bordeaux waren op dezelfde imdag gesloten, de laatste zelfs op twee achtereenvolgende dagen. De drie gangen + antipasti bij Portofino werden in hoog tempo opgediend, binnen een uur stonden we weer buiten. Tot slot complimenten voor de medewerkers bij het privestrand en voor Filiberto in de bar. Altijd zeer attent en gastvrij.

Siempre es un placer hospedarme en algún dreams, la hospitalidad, el servicio y la comida es genial. Sin hablar de las instalaciones que igual siempre te sorprenden por sus amenidades.

Excelente lugar, naturaleza, instalaciones, concepto, eventos de día y nocturnos, el personal muy amable y siempre al pendiente de sus huéspedes. Volvería a reservar, gracias !

Muchos detalles, que me decepcionaron, en otra ocasión me hospedé en este hotel y me gusto mucho, por lo que no dude en volverme ha hospedar aquí, y ya que me quedaba cercas el lugar donde iba

El servicio y atención al cliente son excepcionales! Seguro será un lugar al que regresaremos muy pronto!

Un espacio donde poder disfrutar de buenos momentos rodeados de la naturaleza y la comodidad citadina. Todo muy bien. Gracias