On our first night, a bad storm hit the hotel which knocked the power out in the area. The afternoon of the second day, the hotel was still without power, so the hotel closed and kicked out all guests. We were told by the manager that they would refund the remaining night, once power was restored. Two months later, still no refund. When I call, the hotel.will only take a message. They never call back or answer emails. Even choice hotels hotline cannot do anything except send a "report", which does nothing. I'm not sure what the purpose is of this hotline. What a scam of a hotel.
翻譯