Courtyard Houston the Woodlands

Pagamos por una seman de hospedaje y por motivos personales no pudimos llegar el dia de inicio de la reserva , se les comunico por un chat interno de Expedía, aún así , nos cancelaron la reservación, no tenían más cuartos , y NO nos hicieron reembolso de nada. Servicio al cliente terrible , y tuvimos que pagar la semana en otro hotel de nuevo , a eso de las 10 pm

Bien. Hotel céntrico pero ya muestra su edad

la atención de todo el personal, siempr emuy amaables

I asked to the staff to add my Marriott Rewards number several times, they confirmed and after 15 days, I do not have it.

It is a basic, clean hotel well positioned, safe and inexpensive. Only complaint at this time is that the hotel is undergoing renovation and there is ongoing construction. But there is no construction noise at night.

Room was clean and nice. The hallway needed vacuuming, so I was dreading opening the door, but everything was in order. A call from the desk to check on the condition of our room was nice. Staff immediately brought tissue when we discovered there was none in the vanity holder. Linens were very nice! We even checked to see if the coverlet is available for purchase—it is.

The Guest Service was excellent. The lady at the front desk at out check in was nice and super professional. Nice hotel, around different shopping centers and markets. I hope I can stay for another day.

We came to this hotel due to the fact of moving & have been displaced due to other issues. I just came from another “Bonvoy” and had an issue with the ASM Meghan myers. The room was purchased under ******* with a particular credit card & incidentals with a different card at the hotel front desk. As I was trying to fill up my vehicle and get dinner for the night I checked my account and noticed about $200 missing. The gentleman noticed and said it was weird but that is keeping me from getting another room because after paying for the move my funds are limited with everything I spend on. It’s very inconvenient and then we had to move rooms with one bed & sofa bed. We paid for 2 comfortable beds and the space.

Good hotel on north side of town. I have only one negative: This is the year 2023 and there are ZERO USB ports in the rooms. Ridiculous !! How about coming into the 21st century ?