特克薩卡納萬楓套房酒店(Fairfield Inn & Suites Texarkana)

We had a nice stay and the front desk was very nice and efficient. Maintenance needs a kick in the pants. Find a good plumber so guests aren't standing in ankle deep water by the time they finish their shower. Yes we did have the drain open. Toilets and sinks run slow and need more water pressure. Otherwise everything else was top notch.

Five night stay, housekeeping only came in one of those days. I asked at desk twice and second time was told Marriott is no longer a full service hospitality. We asked for towels each night and emptied our own trash. First impression walking in was vanity top in bathroom hadn’t been cleaned in months as dust was covering it. We purchased our own Clorox wipes to clean bathroom and toilet. One morning went down stairs and found coffee spill in front of elevators on main floor. Not uncommon, however it remained for two full days before being mopped. Marriott/Fairfield are usually my first picks when traveling. This trip changes my opinion forever. I would suggest finding alternatives in Texarkana area.

So grateful for the service when we left an important electronic device behind. They called me to let me know before I realized it was missing and are helping print shipping label and send the package for us!

Room was clean, but bathtub took forever to fill. Front desk staff very friendly and helpful. Very noisy room next store/we were in 208 and difficult to sleep as seemed poorly insulated. Kept us up good part of night.

Room was in poor condition. Very very noisy. The fire alarm was not connected just sitting sideways in the hole in the wall.

The one bedroom suite gave us a lot of room to visit and enjoy company. The shampoo, conditioner, and body wash was nice and well stocked. My only complaint was the breakfast. The biscuits and gravy were wonderful, but the rest left a lot to be desired.

There were no luggage racks.we had to use a laundry cart to take our bags in. There was no toilet paper or Kleenex in the room. The clerk gave us toilet paper but they didn’t have Kleenex

The heat didn’t work so we were changed to another that didn’t have a working fridge. The heat went out in the new room on the second day. The shower would barely drain and it was freezing throughout the entire hotel. The receptionist was nice though.

When I arrived at 2:00 p.m. they told me I couldn't check until 3:00. So I left him and got something to eat when I came back at 3:00 they told me my room wasn't ready and they would check on it. 20 minutes later after they checked in everybody but me I had to demand someone help me. I just drove 10 hours across four states and was exhausted. I finally get a room which was amazing thanks to some young lady who helped me. My bed was comfy the room was clean it was wonderful. Except for the people above me literally jumping up and down on the floor for an hour straight so much for sleeping. Anyway that's not the hotels fault. I also got yelled at by the lady at breakfast who is putting out the buffet. Not the best stuff in the world. They surely don't know customer service. But the hotel and the food in The breakfast were great.