萬真濱瀾酒店 - 東南半島(Alltrue Hotel Bintan - Tanjungpinang)

Initially i wouldn't want to give Alltrue Hotel a bad review. The room was really nice, comfortable and clean. The whole hotel looked really pleasant and the staff were very smiley and friendly. But something happened during our first night stay over during CNY recently. Me and my husband was asleep and suddenly we got woken up by a loud singing voice that echoed the whole room at 3am in the middle of night. The TV turned on by itself and a creepy figure was standing in the screen singing. For some reason, the sound of the TV was super loud. My husband immediately switched off the TV after he noticed i was trembling very badly. We immediately ran out of the room to find the reception and asked the staff on duty to come up to our room to rectify the issue. Upon turning the TV back on, the figure was still there singing. The staff told us that someone(might be another guest) has been pranking the hotel by casting this specific video to random TVs in the hotel as they are using smart TV. He changed our TV WIFI to another private network and assured us that it would not happen again. The next day at 12 noon, the same thing happened to another TV in the hotel as we can hear the loud singing coming from outside of our room again. The staff on duty promptly turned it off. My husband immediately went down to the reception and informed the staff on duty(different staffs because change of shift) what happened last night and asked them if they are able to solve the issue. They just replied that there is a hacker doing this and that they have called the technician in to rectify the issue. Sadly the issued is never solved and we had to unplug the TV from the socket to prevent anyone from casting the video to our TV. Through the entire stay, i felt so uneasy just being in our room even if the plug is unplugged. I had time sleeping every night even though the bed is super comfortable. Till the very end of our stay, we found out that the issue is still there and anyone on the same WIFI can still cast any videos to our room TV. Honestly we are quite disappointed on how they handle everything. They did not apologize sincerely and follow up with us on this issue. But overall, i don't blame them because this problem came up due to this prankster and security lapse as they have very weak WIFI password and protection. Till today I'm still traumatized by it and have problem sleeping at night because of this. Just wanted to remind everyone to unplug the TV from the socket when you stay at any places with a smart TV as people are able to cast videos even on TVs that are on stand by mode. Really disappointed because i really liked the room and the ambience. I just wished that there was a follow up on the issue or solving the issue properly would have been good so i could have feel comfortable for the rest of the stay.

Normally I stay nearer the ferry terminal. But this time, I stayed at this hotel located at Batu Satu which is First Mile in Bahasa. Hotel is clean, brand new. Staff are helpful and good spirited. Nearby are lots of good local eateries.

Staff was super friendly and helpful! Since hotel is new, room was v aesthetic and comfortable to stay in. One downside is my room for the first 2 days had a foul smell coming from the drain in the toilet. Changed room for the last day and the smell was gone. Would recommend this hotel if you are coming to tanjung pinang.

It was very nice to stay there. Room and hotel are clean. The staff is very nice, humble, helpful and polite. Thanks to all for everything.

Friendly staff. Good service. Can add more variety of food for breakfast buffet.

Newly renovated. Great place and near jetty

First of all its a new hotel which rebranded and retouched. A minimalist hotel with a good room and facilities inside, i love their a**osphere. Breakfast menu was so-so, i think its need some more choices. The staffs was good but need more improvement. Checked in was good but still need to deposit with cash (i am cashless). Difficult to find room service menu. Overall, i will visit and re-view my rate. Good job

This has been the best hotel experience throughout my travelling experience. I brought a big family of 12 pax, and its definitely not easy to handle but the hotel staff has gone out of their way to ease alot of our troubles! The staff were so sincere in helping us with shopping tips, where to get food, transportation and even food. My highest compliments to the GM or owner of the hotel, she definitely went out of her way by making sure we were sent to the ferry terminal safely. she was so humble and definitely made our experience greater. Hotel rooms were definitely new and comfortable. The front desk made sure we were able to have connecting rooms and were on the same level. On top of that, wifi was good throughout the hotel. easy connection. Another compliment goes to the chef at the restaurant. Food was of great quality and worth the wait. A bit of hiccup, but the service recovery was fast and superb. Sincere apologies from the staff and they ensured improvements. I love the breakfast too. good spread and honestly zero negative comments on the food. It was really well cooked and nice! This hotel deserves a high rating for service and quality. we have already made plans to return! Thank u once again to every staff that has made our stay a great and memorable one!

The staff is exceptional helpful in all aspects of questions. Very good English, rooms are spacious and they always smile. Breakfast is a must to start a day on this Indonesian island! We found this hotel as it was freshly renovated and opened just recently in October 2023. If you want a nice clean hotel for a affordable price with first class service book this!