Homewood Suites by Hilton Stratford

Property and Room appeared to be just tired, hotel definitely needs more staff, they folks on staff are ready willing and able to assist, but there isn't enough hands for all the tasks. Site is a 6.5-7 out of 10, could easily be a 9/10 with some help.

We were very disappointed with our suite as it was advertised as a Queen but it was very obvious it was a double bed. The front desk employees would not answer us when we asked if they were double beds. It was obvious they knew they were not being truthful about a Queen size. Very disappointed.

Homewood Suites is the place to stay when traveling thru southern Connecticut... especially if traveling with dogs. The suites are comfortable and well appointed. The breakfast is great - not something you can typically find since the pandemic. And best of all, the staff is friendly, kind, and very helpful.

The front staff was super lazy and unhelpful until a Manager actually fulfilled our request. There were no towels in our room or available when we arrived for check in. There were hardly any snacks available for purchase at the store. My room didn't have a toaster oven, mixing utensils or even glasses. The pool was disgusting and the room smelled like mold. The front desk didn't have any room deodorizer either. I've stayed here many times and this used to be my "go-to" spot when in town but this was by far the worst experience ever and we will NOT be returning.

We were upgraded to a two bedroom suite which was very clean and quiet, maybe because we endured the traffic on route 15! Beds are aging but otherwise everything else seemed in good shape. Breakfast was typical hotel fare but plentiful and large area to dine. Overall a pleasant stay.

All staff were very friendly and helpful, fully equipped kitchen in the room with utensils. Washing and drying machines 24/7. Overall Experian was excellent and with the beautiful local areas plus New York a short train ride away I will definitely stop Here again.

The hotel was nice. We would definitely stay again. Only one problem the room was not ready by 4. They had a shift change and the first girl did not tell the next employee that we were waiting on our room and that she was going to let us know as we waited in the patio area. So he had no idea that we were there. The manager did upgrade our room and apologized.

For $250.00 per night, I expected at least to have a comfortable bed and pillows! NOT! Mattress felt like it was 25 years old! My husband and I got very little sleep on this lumpy, unsupported, old and worn out mattress with pillows that literally gave zero support. We have traveled all over the world and for this price range, I expected not the Ritz, but something better! Definitely would not stay there again!

Beautiful location and quiet neighborhood Neat accommodation with good style Food labeling will be helpful for those with dietary restrictions. If possible low sugar and non-dairy meals will complement current provisions.