哈特內斯之家(The Hartness House)

The staff is really nice and helpful. There is a lot of history to the property and the staff manager gives very insightful tours. The property is clean and comfortable. Very easy to check in and out.

We booked our fairly last-minute overnight and were blown away. The kids have instructed that we’ll need to come back every year!

The main house is the former Governor Hartness’ home and has been completely renovated post-COVID. It is wonderful. The new addition of hotel rooms behind are very nice, spacious and comfortable. The Continental breakfast is nice, the bar service awesome (with a local historian serving) and even secret tunnel tours!

The place is really nice and clean. I am not sure about the totally automated check in and out. I am 75 years old and it was kind of strange to not interact with any of the staff.

Hartness House is a beautiful 100-yr.-old home converted to an inn. An institutional compound has been built behind it where most of the rooms are located. My room was clean and quiet. It looked out over a beautiful garden vista. I'll never stay there again because: 1) There are no humans present. This doesn't sound terrible but I learned that having competent, welcoming human beings are important to feeling comfortable in a hotel/inn. 2) The system they use for check-ins is something called Lynx, which at one point informed me that I did not have a reservation, though I had already paid hundreds of dollars for one. Lynx also apparently controls security at the compound. 3) After a long day of driving and business meetings, when I arrived back at my room at 10:30pm, Lynx would not unlock the door. Four tries later, it worked. But with the knowledge that there was no one at a front desk (there is no front desk), no baggage handlers or maintenance or concierge on the premises, this was actually a scary experience. 4) "Check-in/check-out" involves a screen that one doesn't even encounter if one doesn't happen to enter the house, which requires a password. 5) If you enter the house to access the human-less table of muffins and coffee in the morning, there are Louis Armstrong records playing on a device in the lobby - the records are great, but in a deserted house it's eerie, kind of like a horror film. Seems like whoever owns the house took care to restore it and thought they should make some money off it, which is fine. Too bad they don't know enough or care enough about their customers' experience to actually staff the place. But I guess they're "disrupting the hospitality industry". Sigh.

Excellent stay! The property is meticulously maintained. We loved the ease of check in and check out. The mansion is beautiful. We stayed in the adjoining hotel and loved that we could walk through and explore and sit in the mansion. There were snacks and waters thoughtfully left for guests. The instructions for check in and check out were not only provided multiple times prior to stay via email, but also left for us upon arrival to ensure ease of check in. We LOVED this gem and would definitely stay here again!

It wasn't the easiest check-in, it took about 15 minutes for me to actually get inside the building because I did not receive an email with my information only an envelope with my information taped to the front door after the only directives I was given was to check in through the back door. I was also disappointed that they don't have any microwaves or refrigerators in their hotel rooms.

We stayed at the property as part of an onsite family celebration. This is definitely a destination hotel, and it is soaked with history and charm. We stayed in one of the modern rooms at the back of the hotel (versus staying in one of the suites in the main mansion). Clean, efficient, great mattress, excellent a/c, etc. Without a doubt, the absolute high point of our stay was being taken on a free guided tour of the hidden tunnels built under the mansion and visiting the telescope museum. The hotel manager, Nina, was a delight and did everything she could to make us welcome and comfortable. Overall, it was a nice stay but we wish the hotel had an onsite restaurant as it would have made enjoying the grandeur of the property even more special.

The bed was one of the most comfortable ones I have ever slept in in a hotel setting. The bedding was soft and comfortable.