新加坡奔騰克蘭芝農場度假村(Gallop Kranji Farm Resort Singapore)

Terrible service at the restaurant. The waitresses were so impatient. Kept pushing to place order… when we just received menu. Their hard copy menu does not have the smaller items eg. Pad Thai etc and they are not bothered to share more on what they have. Drink counter is a separate counter and billing which is fine. The same set of waitresses will go there if someone is queuing… and same very impatient and when you ask for options everything is no, cannot, we asked for ice teh, they say dun have…. in the end we jus say add ice to my teh tarik (like that they can)……… totally just not interested. Immediately after we finished our food, they came to clear the table when the restaurant is obviously just 15% full… she started cleaning and spraying on the table while we are still seated which we unfortunately have to tell her off… that it’s flying towards us… Terrible service to the max!

checked in on Friday to Sunday. We stayed in different rooms and one thing in common was the dirt... there isn’t a proper cleaning system here... other people’s hair in the room, dirty curtains with stains everywhere ! A big hole in the bed sheet... I mean, this place is in such a good location and it is so relaxing but they could atleast clean up better and provide better accommodation for the people supporting their business right ? I really do like the resort but I just cannot understand why it isn’t clean? There isn’t cleaning ladies here, it is younger guys who just pick up after the people have left... there isn’t moping and sweeping done... it’s not hygienic... especially now during Covid.... such a pity. Really. Abit disappointed because this place has so much potential to be great. There is even spider webs in the room where the kettle is placed.... I mean, you cannot let guests into a room with hair on the floor / fridge, holey bed sheet and spider webs ? I really do hope the owner or managers can see this because I really want to like this resort even more, it’s just that if it could be more cleaner and more hygienic it could be really really good.

The rooms are okay. But small. the pool there is no water in…. and the membrane that is in the reception can not speak English. last time i asked for some toilet paper i got two buckets of shampoo. In addition, I think the service is not top notch. lack of all maintenance of all things here. it looks like it's been nice once