The location was nice. Unfortunately the room service staff is way over staffed. Despite having a couple of room, both for six nights, and asking for room service on night 3, we didn't get room service until night 5 for one, and never received a response for our second room.
The manager mentioned this was a regional problem, with not having enough hospitality employees in Santa Cruz. He was nice enough to credit two nights for this inconvenience. In addition to having AC issues, a stuffy room for three of our six nights there. Nice area, away from the downtown SC area, but not sure I will choose to stay there again.
翻譯