I reserved and paid in advance for two separate double room for four travelers. Instead I was given two rooms with one king bed each. After over an hour of waiting, I received one king room with a layout sofa bed. Although the hotel is a non-smoking hotel, the second room we received after waiting over an hour was a double room with a very bad musty, bleach, smoke smell. No alternative was given. So I took one king room and had to book an extra room at another hotel to accommodate our fourth traveler. The front desk receptionist offered a $59 credit per room. I was told we would have to contact ********** to credit our credit card.
翻譯