SureStay Plus Hotel by Best Western Redding

乾淨的房間像樣的床。早餐沒什麼值得稱讚的。但對於一個讓你休息的地方來說它效果很好

Had planned on staying 4 nights but had to check out after 1 night due to finding large bed bugs in the bathroom. Notified the front desk and the manager called me and said he would meet us at lunch to inspect the room. Manager inspected the bathroom then the bed mattress and said there wasn’t any on it but said “ this is not where we usually find them”, obviously suggesting this is a known problem. Another room was offered but we declined and asked for a refund for the other nights we were due to stay. Refund has yet to be issued, very disappointed.

We decided to stay as we were passing through because a friend of our did a month ago. When we checked in the front desk was very nice and very helpful. She tried to give us a little bit bigger room since there was 5 of us. After unloading all the luggage and finally relaxing after a 8 hour drive .. my husband found a cockroach in the bathroom. As I took the dead bug back downstairs and showed her, she was apologetic but didn’t seem too surprised. She offered us a different room but we declined and canceled the stay (which she refunded us). Also… before the bug.. I had to wipe down a lot of the furniture and remote because it had dried crusty food or something gross on it

Hot tub, the reason we chose this hotel, was out of service. Other than that, good clean room, and the absolute best hotel breakfast we've ever had. A discount should be offered when facilities like the hot tub are not available.

Clean, quiet, comfortable Off beaten path from other similar priced places. Breakfast was minimal but just enough for early morning before leaving.

I’d booked this place because it had an indoor pool and hot tub. We did swim, but the pool was pretty cold, and the room was freezing. The front desk told us they couldn’t adjust the water temperature, the heaters weren’t working, and the exterior windows had to stay open or they would crack. The hot tub was broken, so my kids only got to swim a short time before being so cold we had to call it. Very disappointing.

The property clean and well maintained, but a bit outdated. The desk staff is very friendly and accommodating.

他們給我們的第一個房間還沒有打掃，他們顯然告訴女僕打錯了房間。然後他們把我們安排在另一個房間，當我們去打開電視時，沒有遙控器。那天晚上值班的服務員非常好。她說他們會給我們的房間打折25.00因為我們經歷過的一切。我們也無法讓熱水浴缸的排水管正常工作，他們說無法修好。直到第二天，我們預訂這個房間的主要原因是因為浴缸。當我們最終使用它時，浴缸裡有一層很糟糕的浮油，你把它弄得一團糟，我們放棄了，當我退房時，我告訴前台的人這件事，她說這是因為他們已經清理過了，所以很好，你可以看到油浮在水面上。最重要的是他們沒有給我們的房間打任何折扣。我們經常住在那裡，但這將是我們最後一次在那裡。

Breakfast quite good. Hotel slightly difficult to find even though we have google gps app. Hotels is located back of shopping mall and difficult to see. Stains on hassock and chair. Needs grab bar in jetted tub. Will stay elsewhere for next visit to Redding.