廣場海灘公寓(Squares Beachside Apartments)

Be sure not to be misled, this is not within the white beach shoreline. But if you want a serene beach side, this place is quiet and less crowded, where you can also enjoy swimming. The family room is spacious with a sea view balcony, though you need to climb to the 3rd floor..You can cook food, however, kitchen materials are incomplete. Customer service needs improvement as the staff are not that responsive and sometimes nowhere to be found if needed. Place is also far from white beach and dining areas, so you need to add ample budget for your transpo via tricycle .

五年沒有去加萊拉港了，我想我還需要五年的時間來恢復，因為我全家在廣場的經歷真的很糟糕。我們到達廣場才發現「預訂經理」在我們的預訂中犯了一個大錯誤。我們被告知她為我們預訂了 2024 年而不是 2023 年。然後接待員必須為我們找到房間，因為這是周五和周末臨近意味著大多數房間都會被佔用。我們預訂的是 40 人，因此您可以想像在聽到預訂經理在系統中犯了錯誤後我們的沮喪和擔憂。首先 - 他們給了我們 2 個房間（我們 7 個人在周五晚上住在那裡，其餘的將在周六晚上抵達）。 「豪華」房間很糟糕，本來是兩人入住的。它的大小沒有問題，但它真的很髒！很明顯房間根本沒有為客人做好準備。另一個房間在另一棟建築物裡——看起來很乾淨，這個沒有問題。但我們來這裡是為了家庭團聚，相隔這麼遠感覺很奇怪。所以我們再次詢問接待員是否可以提供其他服務。她提到了「平房」。我們檢查了一下並要求他們清理它。還有一個問題是，我們其他第二天抵達的親戚會發生什麼事。我最終給管理我們預訂的人打電話，她的名字是“Trisha”，問她接下來會發生什麼。她說他們可以將聚會的其餘成員預訂到他們的其他地方。我說這不好，因為這是家庭團聚，錯誤不是我們這邊的，所以這是不可接受的。另一棟建築距離海灘很遠，靠近主幹道，所以我真的不明白這是一個正確的解決方案。最終他們提供了這間家庭房，我們將支付預訂中同意的相同金額，但他們不會向我們收取據稱是額外費用的床泡沫費用，因為它們已經給我們帶來了不便和麻煩。我們真的很想完成計劃中的重聚，因為自從我們上次見面以來已經五年了。第二天（星期六），其餘的人開始陸續抵達。突然，接待員向我走來，當時我正在泳池邊閒逛，照顧正在游泳的姪子和姪女。接待員說「老闆」羅斯想跟我說話。我問她為什麼，她說是因為床墊要付錢，而且房東堅持要付錢。我真的不想再被這些事情打擾了，說實話，我迫不及待地想離開這個地方，所以我讓她等我媽媽回來，因為她為我們和我安排了整個旅行。不想再有壓力了。接待員回到了“小屋”，我猜這是他們的前台……在那裡我看到了另一位女士，我認為她是老闆羅斯。我真的不懂為什麼她不能直接靠近我，為什麼她在附近還要派別人來？嘛

這是有史以​​來最糟糕的地方！如果你想體驗NIGHTMARE，就是這樣！沒有客戶服務，什麼都沒有！主人在那裡，但她不在乎。我認為她不知道「客戶服務」的意思。迎接我們的是一個有魚腥味和骯髒馬桶的房間。 CR 水槽排水管壞了。 Ref 滿是鐵鏽。廚房水槽堵塞。就在您以為沒有什麼比這更糟糕的時候，凌晨 4 點左右，空調停止運作了！我丈夫去了迷你小屋的“接待處”，看看我們是否可以讓他們派人來修理它，但沒有人。我嘗試打電話給聯絡人。第一個電話接通了，但她沒有接。我再次撥打電話，電話已關機。我撥打了他們 FB 頁面上發布的另一部電話，它也已關機。直到早上八點，他們才再次開始接聽電話。我要求換房間，但他們說房間已經滿了，我必須等到上午 11 點。他們要送我們去的房間是面向泳池的，我們來的時候看到那裡有很多人，我已經可以想像會有多吵了。另外，我選擇這個地方是因為我特別喜歡他們在 Agoda 上發布的信息，這是一間面向海灘的雙床房（他們稱之為四人房）。業主說沒有可用的海灘景觀房間。所以我們決定早上 8 點退房並要求他們退還我們的付款。業主拒絕了。她說，無論發生什麼，我們仍然會被收取費用，因為我們已經待在那裡了。即使我們在凌晨 4 點就被吵醒，但由於空調故障，我們再也無法入睡。是的，她知道，但不，她不在乎！順便說一句，他們派了一名技術人員，他聲稱空調已設定為風扇。現在他們甚至有膽量扭曲這個故事。如果它被設定為風扇，那麼從我們進入房間的那一刻起就會很熱！我15歲兒子在我們睡覺前檢查了它，因為我們想確保它已經設置為最大 10 和高冷，我的兒子已經證實了這一點。所以技術人員所說的不可能是真的。我的建議是，在預訂住宿時，請在線查看所有可用的評論。如果您看到即使是 1 則負面評論，也不要忽視，除非您想成為下一個體驗這個地方有多麼可怕的人。我們很早就預訂了這個地方，我只查看了 Agoda 上的評論。谷歌上最近的一星評論，當我們預訂這個地方時還沒有，但我們實際上經歷了同樣的事情。

This place has everything going for it: location, beach and grounds. However, it is completly sabotaged by the owner's lack of customer care, unprofessional management and unvillingness to invest anything in maintenance and repairs. As a result, they are left with guest rooms that have appliances and interiors in need of replacement and repairs. The rooms smells strongly of mold, and large cockroaces were often seen in my apartment. There is no wifi in the rooms. The sliding doors to the balcony were too heavy for my girlfriend to open and close even attempts to repair. Wood infested with insects, leaving piles of dust on the floor. All pillows were flat and black from mold. Frequent LOUD karaoke on weekends seemed quite out of place in a place like this. I rented a smaller apartment to store my personal belongings while back in Europe in the summer. When i came back, my boxes has been moved next to an exterior wall and 4 boxes with its contents were full of termites, destroying the boxes and contents. The owner was completly unconcerned and never suggested a compensation nor did she say sorry. I did not pursue it. I dealt with this during my one year stay without complaing about all of it, only the sliding door, broken TV and wood infestation were pointed out to the owner. Her immediate response was that she could not handle this and suggested i should move out if not happy. I was quite shocked of her response, but this is typical of how she deals with issues......by not dealing with it. I promptly moved out from Squares. This is the forst time i write a negative review on anyone. However, the experiences i had at Squares made me ferl it was my duty to inform others

The property advertises that there is "Wi-Fi in every room", but that is false. Last January I booked a room at Squares and discovered there was no Wi-Fi in the room. Having a good internet connection was important to me because I had some business dealings going on at the time and communication was critical. When I asked staff about it, I was told to go outside and walk around the premises until I could get a signal. That didn't work so I had no alternative but to checkout and book a room at a different hotel. Despite the false advertising about Wi-Fi, Squares refused to refund me for any of the $250 I had prepaid for 4 nights even though we never really occupied the room.