My wife and I were recently in Portland, Victoria Australia. The Quality Hotel is three floors and does not have an elevator. My wife has a very hard time with steps and they had put us on the third floor. I asked for a first floor room and they said they did not have one left. A manager near the front desk told the desk clerk the Presidential Suite was available. That sounded great, but it was twice the rate. She said give it to him at the standard rate. That was Great! She did not have to do that, it was around 7:00 PM so it probably would not have rented but to give it to us at the standard rate was a really nice gesture and one that was really appreciated. The room lived up to the name. The woodwork was beautiful, the furnishings exquisite, the bathroom had a wonderful huge tub. I would highly recommend this place just for this jester alone.
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