大臣酒店(The Chancellor Hotel)

There are lots of lovely places to stay close the Savannah and downtown Port of Spain. The Chancellor Hotel is not one of those places anymore (I've stayed here several times, but things have changed!). After agreeing to terms for booking my room for a future stay, the hotel changed the terms after receiving my deposit (a very large deposit over $2500 USD), and refused to give me a refund. I've been coming to Trinidad for years now, and am truly appalled by the management at this hotel. Don't risk staying here, the Normandie is right down the street, the rooms, pool and food are nicer and the staff is amazing. The Hilton is also right there and is a very nice hotel and they just reopened a fancier hotel in the area called The Brix. There are other small guest houses in this area as well. Go to one of these spots instead, you will not regret it. But this hotel has changed and I would not risk it if I were you. They kept my deposit, released my room, rented it out to someone and else and stole my money. Also please note, I do not make it a practice to write negative reviews and always give people the benefit of the doubt. After months of trying to resolve this issue, the only thing left that I can do is help protect my fellow travelers, which I am now determined to do. #ChancellorHotel #Stayatchancellor #hotelintrinidad #chancellorcare #hotelinportofspain

The night staf were extremely rude. The door of the room did not lock. The facility was nasty, and needs a lot of repairs. The breakfast area had a lot of bugs. I do not recommend this place at all.

The staff was very friendly. Service was great. I didn't like that it had no microwave and iron in the room. The continental breakfast menu was very limited. Other than that it was a great stay.

no. Where is the person I spoke to at 730am, they couldn't answer. I calmly walked out whilst the manager followed me out into the car park telling me let her see what she could do. And she cant go lower that is trouble. And if she can call me another hotel. The audacity of these people is beyond me. I told her this isn't going to remain between us. I am going to highlight this for others to be aware. Imagine I am a Trinidadian and getting this kinda is treatment. Imagine what you do to foreigners. Shame on you. Am sure I am not the 1st person you have done this too. You know exactly what you doing. I called another hotel and went there after. I strongly suggest boycotting the Chancellor Hotel.

The property is in dire need of upgrading to the 21st century, yes it's low budget but little improvement can be made to the rooms pool and bar area. Customer relationship needs attending to also. But if you want a quiet place to be for just a day or two after going to the beach or shopping it's good.

My room was not cleaned and the shower was not properly cleaned when I got there. The receptionist is not a friendly person

I have been staying at the Chancellor every year for Carnival since 2019 and cannot express enough how perfect the experience always is! The rooms have been recently renovated and are very nice-- our room included a kitchenette with a refrigerator and microwave and electric kettle. The owners are always around and are not only fun and hospitable, they are responsive to our every need. The staff are also very professional and responsive, even proactive, to our needs. The food is excellent and affordable! And the location is the best, especially during Carnival season! We walk to everything-- the savannah, the Oval, to meet our band for Jouvert and Mas. We love being in close proximity to all the carnival festivities, but at the same time tucked away in our own little oasis at the Chancellor.

Property within walking distance to the Savannah and is situated in the heart of Port of Spain. Most of the ground staff appears to be Venezuelans and can hardly speak english. Every move u make it appears someone is watching you, and where privacy is concerned i didnt like that. Overall the stay was an okay experience.