Our stay experience was the worst this time compared to other times we stayed at Airways over the years. Offloaded and to catch early next day morning flight was a start of a nightmare with receptionist and reservations coming up with an amount to upgrade and then to be put in suite with water plumbing issues making our daughter use the swimming change room to shower. After recommending to the receptionists and duty manager to move us to a functioning suite, we were moved to another suite that also had water plumbing issues, and after a few words with the duty manager, we were moved to a suite that had no problems. Grumpy receptionists with stern tones don't make customers feel happy at all. Concerge was great and location of hotel to airport is great. Service needs to be looked at.
翻譯