Whew, where do I begin? Most of the staff was friendly. The rooms were extremely outdated, and had VISIBLE carpet stains. They don’t put garbage bags in their garbages, which is gross. They are extremely understaffed. I watched the front desk person empty towels in the pool area. A maintenance man was doing housekeeping. I walked past a garbage bag in the hallway 3 days in a row. My room key was constantly resetting. In one instance Jim Mason was at the front desk. He was helping someone check in, which I patiently waited. Once he was finished, he didn’t acknowledge me, and proceeded to help another guest that walked in, as I stood there in my bathing suit unable to access the pool. He stated I had to wait because “he had to walk away from the desk.” Which was not true at all. After going in the pool and getting help from Abdul, I wanted to ask Jim why he would completely disregard the fact that I was next to be helped? While I was speaking, he kept saying “ok, ok, ok.” Clearly not listening. I felt discriminated against, and called customer service, as he was HIGHLY unprofessional, immature, and refused to listen. If staff doesn’t believe me, they can look at their cameras. Another staff member named Debbie was equally rude. She never greeted me as I exited or entered the building. Her demeanor was cold, and bothered. I felt uncomfortable as a guest. When I checked out, I found out they charged me for parking in front of the hotel! Extremely disappointed.
翻譯