Claims they have non smoking rooms, yet the moment we stepped into our room it REEKED of cigarette smoke. It’s understanding that they were unable to provide another room to us due to the weekend being busy and them being sold out of rooms. However, there was no accommodations made whatsoever, the room was not recleaned, and we were still charged full price for the stay.
The wifi is not password protected, so it doesn’t work whatsoever. Breakfast is fruit, a yogurt and a muffin in a paper bag that you get from reception. You wait at least 30 minutes to get checked into your room. The keycards stopped working about 4 times over the weekend so we had to wait to get new ones.
They have photos online for their property, but they only have photos of the updated bedrooms. I’m assuming they renovated the main floor but they did not renovate the second level, which is where we were staying.
The room itself was dark, dingey, smelled awful, the ac unit was so loud I thought it was going to take off and fly away. The bathroom had smoke stains all over the walls, there was dust everywhere, all the grout lining the shower was mouldy. There were bugs each time we came back to the room in the bathroom or on the walls. The towels were stained with makeup and god knows what else.
The only positive parts of the room were that the water was hot, and the beds were clean.
You get what you pay for, and I didn’t expect this place to be amazing but I expected better.
翻譯