列別德酒店(Hotel Lebed)

很抱歉，這絕對不是一家四星級酒店。我們要求換房間，因為床墊聞起來很難聞，我的意思是太糟糕了！當我坐在床上時，枕頭和床單上都瀰漫著一股難聞的氣味，然後我找到了氣味的來源，那就是床墊。太噁心了！他們要求客房服務人員過來更換床單，但我不可能睡在那張床上。我們換了房間，但還是得換被子，因為它們太臭了。整個房間都有一股臭味，而且明顯是有人在裡面抽煙的。我們把香水噴在所有東西上。第二天早上我們醒來時聞到了煙味。哎呀！非常過時了！從家具到電梯，從接待層到二樓只需60秒。另外，我不太理解房間裡的藝術品，它相當令人毛骨悚然。這是浴室的一面牆（見圖）。你看到黑色的波浪線嗎？那是某人的頭髮！！！***噁心。在我們向他們展示了頭髮的照片並要求一間乾淨的房間後，我們走了 3 個小時，結果又原封不動地回到了同一個房間！淋浴牆上還殘留著頭髮。我們簡直不敢相信！我們直接去了接待處並請他來房間。他說他以前來過，但沒有看到。當我們向他指出這一點時，他說​​“但只有在這裡”。是的，前一位客人留下的一堆噁心的頭髮粘在了這裡的牆上，而新客人將要住在那裡。他不在乎。此外，工作人員都在大堂吸煙。換完房間後，我兩次走到大廳，他們從來沒有問過我是否一切都好。臥室裡的燈就像閃光燈一樣，完全舊了而且壞了。這確實為我們的北馬其頓之旅帶來了糟糕的經歷，因為我們感到非常不舒服，並且不敢在晚上返回酒店。如果可以的話，我會給這個地方 0/5 分。對於住宿來說，清潔是最重要的要求。很抱歉，我們找不到任何關於這家酒店的好消息。我不得不把毛巾放在床上才能躺在上面，因為感覺太噁心了。避免！！避免！！避免！！

Very poor. The location is superb but the hotel is very poor and the staff don't seem to care. The first room we were given had old food wrappers and dirty ear buds in the bedside drawers. The second room was bigger but the balcony door was hanging dangerously from a broken hunger, the air conditioning didn't work, the shower didn't work properly, the phone didn't work and there was no fridge. Cleanliness standards are poor and the breakfast nearly inedible.

To say this is a 4 star hotel is widely misleading. Hotel Lebed is hardly a 3 star hotel, perhaps more appropriately rated between 2-3 star. For ease of reading, I will separate my review into pros and cons. Pros: The room was spacious, with ample luggage storage. The room was furnished with a writing desk with chair, a small table with stool, a bench, a bed side cabinet, and a large cabinet with two compartments for luggage storage. There were also hangers. The hotel has a bar which offers an excellent exchange rate on beverages (1 Euro = 61) should you want to enjoy a nice drink on the premises. The hotel is essentially lakeside, only 1 block in from the lake front, providing easy access. The hotel location is decent in that regard, though, it is not fully central (the hotel is about a 1 km walk to the centre of Ohrid, and a 2 km walk to the Old Town and hilltop Fortress). Breakfast buffet is offered with the room, and it starts at 7:30 am. There was sufficient selection, including hard boiled eggs, fried eggs, pre-prepared omelettes, hot sausages, sliced cucumbers, sliced tomatoes, olives, a small selection of cheeses and cold cut meats, cereals, whole fruits for takeaway (oranges and nectarines), cold cereals, cold milk, plain yogurt and fruit yogurt, a good selection of pastries, cakes, muffins and breads with jams and butter. There was a canister of coffee (which was terrible, hot water with colour, essentially) and hot water for tea. There were also some juices available. Wifi was secured, password-protected and wifi signal was strong in the room and throughout the hotel. There was a flatscreen tv with limited channels, but some channels available in English including news and 24 kitchen. My remote control did not work, but I could change the channel on the top of the television set. Ample towels were provided (2 hand towels and 2 bath towels), but no floor mat curiously. So I used one of the hand towels as a floor mat. There was clean glassware in the room, should you choose to indulge and purchase a bottle of wine from one of the nearby supermarkets. Many mirrors in the room, and sufficient lighting in the room. Blackout curtains for keeping the room dark at night. Staff were professional, friendly and helpful. Cons: The air conditioning was non existent. I had the air conditioning set to 5 degrees Celsius and it was blowing hot air all evening long. The room was very warm both with and without the air conditioning. It felt more like a fan blowing warm air. Other guests complained of a similar situation. The hotel in general but especially the rooms are very dated. The carpet is dirty, stained and old, there were signs of water damage in the walls, ants crawling everywhere on the carpet, the room was furnished with old wooden furniture, and the bed frame sunk. Cleanliness left much room be desired. I found little black hairs all over the bedding, in the shower, and all over the sink. It was an "ick" factor for me knowing

Despite of being a simple hotel it's well located walking distance from the main attractions in the city. The rooms are spacious with beautiful views from the private balcony. Staff members are friendly and trying their best to please the guests, very good service. The downside is the bathroom with crowded space and missing fixes everywhere, the most disappointing was lacking the shower glass doors making it a messy after a bath.

The fact that the ‘t’ has fallen off the hotel’s sign says a lot about this place. Our room had been refurbished with a nice bathroom. However, the shower was broken and the tap part filthy and hanging off the wall. The room wasn’t serviced. Breakfast wasn’t great. How about some decent bread? The staff are friendly and helpful. This hotel could be ok as it’s in a good position but there seems to be a complete lack of maintenance