智選假日套房酒店牛頓(Holiday Inn Express & Suites Newton)

Mis booking, booked for Newton New Jersey NOT Kansas. When trying to get corrected ******* did not recognize my credit card or confirmation number? Not sure why they were even involved? //// The Staff at both Newton NJ & Kansas we’re outstanding in trying to help me get this resolved, which I appreciated. My stay at the Newton New Jersey is OUTSTANDING. Thank you Holiday Inn Express.

The property was under construction when we stayed but they did their best to make sure the noise and mess was kept to a minimum. The staff was very friendly and helpful

Hotel was very outdated. The shower had water damage and pain was chipping all over the room. Not what I was expecting

It was nice ce and relaxing. Did find dirty fingernails on the bathroom floor but otherwise clean.

The property was being renovated and we were told that our room had already been renovated which was not true. The bathtub had mold and the bed had a huge dip in it from being completely worn out. The walls had been patched multiple times and were dingy

Renovations are well underway, which happens at hotels I get, but it is Thanksgiving morning and they were at it bright and early in the room directly above us. Scraping the floor and tile. Running wiring in the walls. Using saws and drills. I have video of it. The bathtub in our room didn’t look like it had been cleaned prior to our stay. Tv was broken. I think the part I’m upset with is that it’s not like they didn’t know which part of the hotel renovations were happening in the building, so why put us directly where it is happening?

The sheets and comforters were not clean in both rooms that we were put in. The bed was very uncomfortable and the springs were felt. Also evidence that the room was poorly prepared for the next visitors.

Although the carpet was nice, the bathroom was outdated the tub was stained. The shower curtain was disgusting. The toilet was dirty. There was a used tea bag or coffee, ground bag in the sink and trash in the trashcan. Also smelled like ****. And this is after they gave me the wrong room, keys to a wrong room, and had to move me because the previous people did not vacate the room. Really wish I would’ve taken photos.

This Holiday is in desperate need of a remodel. The bathroom in our room was painted an unbelievable mustard-brown. NO one would paint any room in a house that color, let alone a bathroom. The ladies at the check-in desk were exceptionally friendly and helpful and the breakfast was fine. Just PLEASE give the place a re-model!