Protea Hotel Nelspruit

Hotel is decent, clean and well located in Mbombela. However staff at reception are useless. We arrived on Saturday 30 September at 17h30 and it took 45 minutes to check in. Our confirmation letter showed that our booking included breakfast whereas the computer reflected room only. The room allocated to us behind reception was next to the parking. Very noisy throughout the evening when guests come in and park. When we arrived for breakfast on Monday morning the restaurant staff told us that breakfast was not included. Again we had to show our confirmation letter to reception before we were allowed to have breakfast..

Friendly staff and good dinner. However, hotel is in an older and less safe part of town, the rooms are dark with minimal lighting, no elevator, no gym and decor is tired. Less than expected from Protea/Marriott. Make sure you don’t have a room directly over/near the dining area as it is very noisy.

My wife and I stayed 2 nights, arriving at 1PM with a rental car and using the covered parking in front. A nice receptionist copied my passport, as I signed an entry sheet, then presented the key cards. We took our bags up the stairs to the 1st floor. Wood floored room #116 opened to a fully outfitted bathroom with a tub and shower stall, across a closet with safe, then a desk with 2 outlets/2 chairs, a comfortable king faced a satellite TV(Al Jezzara, CNN, 4 SABC, 4 sports and 4 movies), coffee station with small refer, then an opening window with view of the parking lot. The spacious room had quiet AC, good secure WIFI and quick hot water. The serviced 6:30AM lobby breakfast was excellent; juices, fruit, yogurt, egg station, hot and cold meats, cheese, breads/jams, muffins and coffee machine choices. We used their nice rectangular pool twice. This renovated 94 room hotel is within a 300m walk from the petrol/KFC/Spar and a 500m drive to the Valley Hyper Centre/Checkers.

Excellent service. Will definitely come back. We stayed previously in 2012, and the service has only improved. Family friendly, flexible staff. thank you for a wonderful stay and the exceptional service.

The hotel is on a very quite place, Corporate to say. Staff with their supervisors are very helpful and friendly, Rooms are big and very clean, food is great with variety to choose from, freshly prepared. Service is top notch. The hotel has got a peaceful atmosphere, even though fully booked the service is exceptionally great.

Service was the best, housekeeping up to standard ,and the staff very welcoming , buffet breakfast the best , the slight challenge was that the bed was a bit low other than that it was a very good place will definitely visit agai

Very friendly snd helpful staff. Food was good value for money as well as very tasty

The Hotel stay was very good, staff very friendly. with the exception of housekeeping that didn't properly clean our room and replace few things we used. Overall I would recommend Protea Hotel and use it again.

Nice property, comfortable bed and great decoration. The staff seemed like they'd had better days though, bored and diatant, and the hotel gave an impression of being quite forgotten in these tough times.