大理石拱門酒店(Marble Arch Hotel)

As a family we have stayed at Marble Arch Hotel many times over the past 10 years. It's location is very convenient, most offices in the city can be reached on foot. We also stay at Marble Arch when we fly in and out of the country. They offer affordable rates, it's very good value for money. The staff has always been friendly, supportive and flexible. They make us comfortable. They offer a variety of tasty Kenyan food that they may even prepare at odd hours when we arrive from an international flight. To us Marble Arch Hotel is a hotel of choice that we can recommend. It is a safe and comfortable place in downtown Nairobi.

We stay at the Marble Arch Hotel 2 or 3 times a year for 8 years and always on our wedding anniversary. Each time it has been chaos. Guests denied use of facilities due to over booking conferences by the management This year was the same, such a disappointment. Cockroaches in our room, a leaking toilet, cold food and appalling service. Despite talking to the management, nothing is done to resolve the issues ( I'm a former hotelier). Imagine having to wait an hour and 15 minutes for your evening meal after ordering. It was an utter disgraceful and disappointing stay. We have resolved never to stay there ever again!

Dear Marble Arch Hotel Staff, Hanna & Jan would like to thank you for all the enjoyable stays we had in your hotel over the last 8 months. Your super friendly and hugely helpful staff has made our stays more than excellent. Amongst them but not limited to: manager Immaculate Kamau, the reception team Eva, Feddie and Sam, waiter Alex, room service Charles Mwangi and many others. Every time our taste buds were spoiled with tasteful dishes prepared by chef Charles Mbugua and frequently we enjoyed the lunch buffet. But the cherry on the cake was the hotel awarding us the suite room following our wedding. We have been appreciating it a lot keeping memorable thoughts forever. Thanks so much for your highly professional service! Hope to visit your hotel soon again. Hanna & Jan

Couldn’t be any happier, the receptionist was out of her way to contact Uber for us , helpful staffs, she or either the security guy walked us to near by store to find anything you need for safety, they even cook ginger water for me when I had stomach problem from Diani beach

The receptionist was amazing, she even call uber for us when we have trouble connecting, staff was helpful and helping with my luggages as well , highly recommended this hotel

It is an old property, need to be demolished.

It was good stay

Good hotel