卡塞雷斯別墅酒店(Villa Caceres Hotel)

Great plce to stay.

During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.

Good location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.

這是我第一次來Naga，我一直在尋找體面和漂亮的酒店，從照片上看Villa Caceres似乎是合格的。令我驚訝的是，這家看起來像四星級酒店的酒店並沒有讓我滿意。 我預訂了帶雙人床的家庭套房，我們是 6 人，他們要求為額外的 2 人支付更多費用，因為我也有兄弟姐妹。但他們想為額外的人收取不同的價格，早餐也收取不同的價格。原來，家庭套房的價格是7290比索，所以我必須支付額外的人均費用和2人的早餐費用。 那裡的一位接待員建議我為 6 人選擇一張雙層床，我照做了，她建議我只支付 6 人的早餐費用。因為這個雙層套餐沒有早餐！所以我只為床位支付了 7,290！我的天啊！然後她讓我只支付 6 人的早餐費用。因此，僅住一晚的房間總共花費 7,290 + 2,800+。甚至比長灘島的一些五星級酒店還要貴！ 所以我們去了這個 6 雙層房間，我很失望我們被安排到一個非常狹窄和小的房間，所以我決定請另一位接待員讓我們搬到家庭套房，令我驚訝的是，她說他們在酒店有一張 8 雙層床，第一位接待員從未建議過。 我們確實搬家了，房間很好。拿到了差不多10K的價格，這個房間沒有拖鞋，沒有鍋爐和咖啡。感謝那位酒店服務員 Bon，他給了我們免費的咖啡和奶精，還有熱水。 我對這家酒店很失望。這個價格甚至不值得。便利設施條件非常差，除了 8 瓶水和小型洗髮水和護髮素外，沒有其他配套用品。 哦，早餐甚至不令人滿意。不過，我唯一喜歡的食物是牛排和 biko。其餘的準備不足。麵包太冷了，還有雞蛋。食物不好吃，就夠你吃飽了。 有些員工很粗魯。我的兄弟姐妹們被告知他們不能使用他們穿過的不是棉質的短褲。但顯然，服裝店的工作人員說這是允許的。所以游泳池接待處的 pero sim-in 負責人顯然在撒謊，並建議他們購買其他衣服。 我會給這家酒店打 1-10 分，打 2 分或 3 分。關於這家酒店，我只能說是一個很大的失敗，如果我能要求退還一些金額，我將不勝感激。 就是這樣！ 渦流

Room and food are good. Noisy crew needs proper orientation on hospitality manners.

Awesome service! Very helpful and polite staff. The buffet was good. Lots of good restaurants nearby. The shuttle is always on time and very courteous . I highly recommend it.

Convenience to my trip since the location of the hotel is at the center.

The hotel is very accommodating and the staff there is very friendly and helpful