The Grand Hyatt Muscat has the bones of a grand old Omani Treasure. The architecture and ambiance of the reception and atrium area are stunning and convey a rich charm. The rooms are very comfortable, however the hotel has become very run down in areas. Our toilet did not flush... so we had to use the public toilets in the atrium. The pool and outdoor area was in a terrible state. There were many mosaic tiles missing from the bottom of the pool creating a real hazard for toes. The tiles and finishing around the edges were all cracked and peeling and coming away. Fascia boards at the pool bar were all coming away and were in terrible disrepair and the pool bar was looking very tired like you would see in an abandoned hotel. It was quite a shambles. Certainly not something that I would expect from such a great brand as Hyatt. Suggest the Hyatt executive get down and take a look and allocate some budget to a smarten up. Aside from that, the reception and concierge service was great - very friendly and welcoming.
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