蒙特朗布朗青年旅館(Auberge Manitonga)

Oublier cet etablissement pour des Vacances en famille. Chambre familiale au dessus du bar sans nous avertir, musique forte boumboum jusqu a 22h, gens qui crient dans le bar, dans les corridors et en dehors dans le stationnement. Le Proprio dit qu il va fermer son bar a 20h s il le faut …. mais il n en est rien. La musique arrete a 22h et les gens continuent de faire du bruit. Nous n avons pas dormi de la semaine. Nous voulions nous faire rembourser en arrivant la premiere nuit mais le Proprio matthieu n a jamais voulu. Il dit que ce n est pas la Premiere fois qu il entend un client se plaindre et menacer de faire de mauvais commentaires sur les reseaux. Bien matthieu sache que tu viens de Perdre de bons clients qui ont loué 5 nuits, par ton mauvais service et la chambre familiale au dessus du bar.

Très bon emplacement, chambre double privée et douches très propres et jolies. L’étage du bas réservé à la cuisine est cependant d’un autre temps, odeurs de javel désagréables, bruits des frigidaires vraiment dérangeants et décoration très vieillotte. Le bar, censé être ouvert, ne l’a jamais été et le personnel était absent durant tout le séjour sauf lors du Check-in. Pas d’info sur la location de kayak. Chantier attenant à l’auberge réveille dès 7h00.

They would not reimburse us for 3 of 5 days for a booking for 17 year old kid's for roller ski training camp that was cancelled owing to air quality (forest fires). 72 hour notice required but the camp was cancelled only 24 hours so we expected to pay 2 days. They refused to refund anything. Now we are out $700 (my son's sport bursary). Sadly, there was a run around and sneakiness by the establishment in our correspondence including promises for future credit. Went back in late September and they would not honour it. Clearly, if you book here and thinking cancellation (or even partial cancellation) will be ok, you are taking a gamble as they cannot be trusted.

Despite the fact that our stay had already been booked and confirmed well in advance, Auberge Manitonga unilaterally canceled it on the day of arrival. Reason: due to a technical problem they could not charge our credit card. Worse, our room had already been rerented. So at 8 p.m. we had to look for another place to stay for our family of 5! The receptionist remained calm, but did not help find a solution (except for 1 phone call, without result). On the contrary: she pointed out to us that we have to ensure that the credit card works. It later turned out that the problem was not ours at all, but theirs. In summary: I assume that things will often go well and be in order (see other reviews), but they are not really customer-friendly. If things do NOT go well, you really don't want to have booked at Auberge Manitonga.