威斯汀酒店-孟菲斯貝亞勒街(The Westin Memphis Beale Street)

The person at the desk was not very friendly. We got to the room and they were crumbs in the bed. When we called the front desk the same gentleman said he would send someone to clean it. We waited and no one came. So we called again he said we were to come down and get another key for another room. So we had to loaded up are luggage and change rooms.they when I went down same person still unfriendly said he couldn’t tell me anything about Memphis cause he didn’t live there and chooses not to know.

We stayed in this hotel several years ago and it was a sharp, well run place. Last weekend it just looked tired. No Bellmen for our luggage and very few staff around. The valet service was good but I'd say the hotel looked like it was dying.

we arrived into this hotel at 9.45pm due to flight delays and the restaurant was advertised to shut at 10pm but the staff were so unhelpful and wouldn't do a thing for us - this was 15min before there shut down time, then we got the room and couldn't get Wi-Fi so called up and they tell us they've have issues and there's no Wi-Fi. nice hotel but let down by poor attitude of staff when handling challenges

Not a great experience with the front desk. The air was not working properly in the rooms and I called the front desk and was told “there is nothing I can do about it”. Really?? Very disappointed as the Westin is my favorite hotel.

The room was poorly prepared, no soap, shampoo and not ready for guests.

Great place to stay especially if going to FedEx Forum is why you are traveling. This hotel is conveniently located across the street from the forum. Hotel has plenty of amenities with a restaurant and bar. Clean and spacious rooms made for a comfortable stay.

The Westin did not disappoint. From the moment we walked-in until we left, the staff was friendly, helpful and accommodating. The location is wonderful, if you want to be on Beale St. or going to an event at FEDEX FORUM! My family will stay with The Westin Memphis again!

The 2nd elevator was not working and that same elevator was not working when I stayed there 2 years ago