My first negative experience at a Marriott. Started at checkin with a surprise parking fee of $15 a day. What started off at $349 a night for 4 nights turned out to be $2500 with fees, taxes, parking etc. The assistant manager took the parking and resort fee off. Took over 2 hours to get sheets for pull out sleeper. Tried to use the jet skis on property, went down to rent and no one there, called number on sign, the person called out sick. In room coffee, cups and sugar not refilled, called to get more, coffee area not cleaned or restocked 2 nights in a row. Towels for pool hidden behind bar, you have to ask for them. Really?Normally I don't check in great detail the room charges at checkout. Thankfully I did. There was a $4 snack and $3 snack and $23 fax charge. Had to go to front desk and have them taken off. Explained that we were not even at the resort the day of the snack charges and never used a fax machine.
Disappointing for that much money.
Location and view of the sunset were good.
翻譯