Verified traveler
2022年9月21日
My husband and I booked a room last minute - not foreseeing we would have to stay in Manhattan for the night. I had previously stayed at this hotel pre-COVID and I enjoyed my stay. The room I stayed at was so nice and clean. However, I can’t say that for this stay. We booked a king bed bedroom (with it being a handicap room) due to it being the only king bed available. We apologized profusely to the front desk receptionist about us booking it with it being a handicap room, but they understood and mentioned they had plenty more handicap rooms. Our check in process and check out process were great. HOWEVER, once we got into our room, we were incredibly disappointed. The inside of this handicap room looked like the inside of the room of a Super 8 bedroom. The blankets and pillow sheets were stained. There were stains on the dresser. The WORST part of it all was the bathroom. I genuinely feel so bad for the people that need to use that bathroom. The shower area SMELT SO BAD, like dried pee. We had to keep the bathroom door closed due to how bad the smell was. Prior to us checking in - we were hiking, so we were incredibly sweaty. We wanted to shower, but we chose not to when we saw that bathroom.
I am SHOCKED at the utter inconsideration the condition the room was left in for the next handicap guests. This room did NOT meet the niceness and cleanliness as the room I stayed in before. Handicap people whom need accommodations DESERVE better than what that room was offering.
翻譯