波士頓洛厄爾/切姆斯福德索尼斯塔精選酒店(Sonesta Select Boston Lowell Chelmsford)

There were several issues with this hotel. First, there is an issue with odor---it smells greasy and dirty. I am not saying the hotel is unclean; it just doesn't smell clean. When I got in my room both the a/c was blasting and the tv was on. I adjusted the temp by 1 degree and now hot air was blowing and I could not shut it off. The television had no sound but had a picture and found it could not be turned off (the remote worked). I went to the desk for help. I was dismissed. I was told that "maybe someone would stop by". No one did and I ended up unplugging both the heating unit and tv. (I was later told that there was no maintenance available on the weekends so I was never going to be helped.) In the morning, there was no water. No water to flush a toilet, wash hands or brush teeth. I was told there was an accident involving a hydrant. I found nothing online. Considering there is no maintenance in the building on the weekend, I would point blame at the hotel, not an accident.

When I booked the room, I made sure to ask for a room that pets weren’t allowed in because my fiancée & I are very allergic to animals but when we checked in, we were told there was no guarantee that our room did not previously have pets in it and that the hotel is “pet friendly”. We love animals but the hotel needs to be “people friendly” as well! Also, I booked a room here because the hotel has a fitness center but when I went to perform my normal workout this morning, I was disappointed to find that the elliptical machine was broken.

Staff was helpful and trying to do the best with limited resources. Obviously owners not investing in basic upkeep - carpet in elevator UNACCEPTABLE, carpet through out must be replaced. Not informed of major lounge renovation, expensive breakfast. No firm pillows. Almost funny no door stoppers leaving doorknob wall holes in few locations that I saw.

There was a dead mouse in the room. The hotel knew there were mice because they had glue traps but no one was checking them. I called downstairs and they came to pick up the mouse. All I got was "oh sorry." Terrible experience.

I stayed at the hotel for one night. I heard the footsteps pounding and the bed squeaking from the room above me all night long. The carpets are old and the smell in the hallway was musty. The air conditioning worked well and the front desk staff were very friendly.

Room price was increased from what was listed on ******* in addition to tax and other charges. Tried to charge for parking and we did not have a car.

The pool was drained. There was no breakfast as mentioned. There was no lounge or bar as mentioned. I feel a refund is due. Not true to what was expected!

I was warned by colleagues that this place was not-so-good, as many of the reasons-priced. Hotels in the area had become. But I was pleasantly surprised, and let my associates know! It’s not a luxury hotel, but that’s not what I was looking for.

I inadvertently booked a disabled access room, which was a little odd. Wish that had been in bolder font or something. The beds were super soft with no support for my poor old back. I was pretty sore in the morning. Other than that, the room was exceptionally clean, quiet & had most everything you could need.