愛麗絲生態環保酒店(Ellis Ecotel)

大きな施設の中にあるホテルで入口が分かりずらいです。部屋は窓の無い密閉空間で寝泊まりだけと割り切ればOKです。朝食は提携のレストランで、フレンドリーな店主でした。朝食時も席からMayon Volcanoが眺望できます。素晴らしい景色でした。

What a bad experience. One thing which was stated was that there is no aircondition in “standard rooms” so we asked to upgrade it to deluxe room but there’s no available room and the only room that has aircondioning is the loft type room which is the expensive room that they have so we have no choice. We paid extra expecting we will get the best room but unfortunately we experienced the worst. No hot shower and no refrigerator. They didn’t even offer a solution for it. We had to ask for bucket and had to use the electric kettle to have hot bath. We arrived at the hotel early than the check-in time so we had to pay extra again for early check-in. The first day, elevator wasn’t working nor escalator knowing that the hotel is on the third floor so we had to use the stairs. For breakfast, there’s only two option hotdog and ham and same menu the next morning. And the worst of the worst part is we had to check-out by 12nn which is understandable because it’s stated that check-out is at 12nn but we asked if we can atleast stay in the room for 3 hours extra and we are willing to pay extra because our flight is at 5pm and we don’t wanna go out since i sprained my ankle and I can’t walk but they said we have to leave cuz there’s other people checking in so I said okay will check-out by 12nn. We were preparing to go out we’re just checking our stuff and it’s 12:02 but they keep calling the phone and it’s so annoying that they can’t even wait for 5mins to let us come down. Then when we surrendered our key card, we sat down at the lobby and wait for 2 hours because our airport transport is at 2pm. Lobby area is sooo damn hot. There’s no airconditioning. I was trying to take a nap cuz I have headache and my foot is in pain but it was so noisy and I think the front desk girl is not comfortable with us staying at the lobby so she keeps saying we can leave because the van is ready. We are so disappointed and annoyed with their service. We are trying to understand the situation but this is too much. You should update your system that this hotel doesn’t offer anything goof and all rooms doesn’t have hot shower or refrigerator. They don’t even offer solutions.

Breakfast was restricted to egg and rice.aircon in room didnt work.

Bad from start it's part of a mall. It had broken lift to reception so had to use stairs. Breakfast was served on the cafe in the he main mall area no menu. Room had dirty towel. Also one of the rooms we got had no bottles of water. We had kettle cups no coffee or milk. We had ants in rooms. Shower in one was dirty and the doors were dirty. Stains on socket and mold. Chair material broken stuffing showed. Rooms for rent for 3 hours this shows by conditions.

If you just wanted to sleep overnight. Its ok to book this hotel. Stayed for 4 nights 5 days with my Family. Please dont include breakfast in your hotel bookings its my biggest mistake. Better have your breakfast outside a lot of choices and more cheaper.

This hotel is not comfortable and not handicap accessible. We have to rebook another hotel on the spot ,trying to get our refund it’s been 15days we’ve been back from our vacation and our money is not refunded yet.

There's no heater in the shower!!! They'll tell you about it only during check-in. They gave me an excuse that it broke down just recently, but as I learned from a local Bicolano this hotel never really had any heater. And when I asked the lady receptionist what my options are, she told me to use the kettle... I was speechless. Wi-fi rarely works in the room. You have to sit and stay in their dusty hallway to be able to use their wi-fi properly. Doors are busted and you need to kick it so it will close and lock. I'm never coming back.

When I arrived I was told there was no hot water available due to ongoing renovation. Airport transportation is not available until after 8 AM. The elevator call button was inoperative. You had to take the stairs to leave. The room floor was so dirty that you left black footprints in the white bathroom if your shoes were wet.