新山酒店 （以前稱為大新山酒店）(Renai Hotel Kota Bharu)

we had an excellent pleasant & best hospitality service served by the hotel staff (with a welcoming smile, greetings- feels like home during my check in (a wheelchair being provided to my elderly mom) plus the best room service provided. The room service section (during Ramadan) prepared our food before iftar time although we arrived at the hotel from KL so near to the iftar duration. Besides, during sahur, i wish to give my BEST compliment to “Azim” one of the cafe staff who has an effort to send our requested food for my elderly mother who is sick to the room. This actions shows the high standard quality of customer service shown by the The Grand Renai hotel staffs which i feel they deserved to be given the highest compliment by their customers. Good Job.👍🏻not to mentioned, this hotel are also has the highest cleanliness. Definitely will visit again & to add in my top priority list whenever on my “balik kampung” trip to Kota Bharu.

overall is ok.. only during check in was a bit slow.. room was spacious, food during breakfast also varities.. overall is recommended👍👍👍

The room is very comfortable, spacious and clean. Service very good. The staff at the reception desk were really friendly and kind. Breakfast was delicious and variety of menus. Great location, great hotel and good value for money. Thank you for a lovely stay.

Staff Sangat Ramahh dan sangat membantu . Kitanyaa melancong sesorang . Tapi lurvee laa semuaa .

The room is spacious cozy and not messy. The furniture in the room are old and need too be refurbish. Disappointed with the pest control in the room...a lot of ant in my room....also at level 11 around the waiting area for the lift there is a pigeon nest and can hear the sound from the pigeon taking care the nest...so unpleasent.. The foods for breakfast need to be upgrade more...the mee goreng and nasi kerabu too salty...bihun goreng is too dry...

There are shops, supermarkets and shopping malls around the hotel. The choice of breakfast in the hotel is appropriate. The staff is polite. It only takes 20 minutes from the airport to the hotel.