woke up to a bed bug in my bed, went down stairs to address and was told "Um i dont know how to handle this situation" I had to walk the employee through next steps such as, I would like to check out immediately, notify a manager and I would like a refund for the rest of my stay. Was met with I cannot do this as you booked through a 3rd party but I can check you out. They were zero help, zero accountability.
翻譯