貝克灣基拉戈島度假酒店-希爾頓格芮精選(Baker's Cay Resort Key Largo, Curio Collection by Hilton)

Great hotel, all the staff, from the second you pull up in the car are fantastic. The towel guy went and got extra sunloungers — nothing seems too much, which is how you want to feel on vacation. Have to give a special mention to the lovely bingo game lady, she was very entertaining. They have a bit of beach that’s nice and a great place on the rocks for cocktails. Rooms are nice and spacious. The pool is small but the beach more than makes up for it. Will definitely stay again when in Key Largo.

This hotel does not look like the photos, don’t be fooled. The staff are absolutely vile! We arrived late after a long drive and we’re greeted by two okay receptionists but not very accommodating then we walked to room and there was blood on the couch and the room was unclean so we rang reception and asked to move rooms and got no joy. We then got the front desk manager called Janelle and wow she was like cruella de vil, she was soooo rude i have actually never been spoke to like that in my life. She was patronising and condescending and made us feel like it was our fault that the rooms was dirty. She showed us another room and said ‘be careful where you step don’t leave footprints’and then we opened the curtains to see the view and she raised her voice and said ‘don’t touch the window because we’d have to clean them then’ we was all dumbfounded, more rudeness for absolutely no reason. We was all silent. Then we went back to the reception to discuss if we could actually move and she went full blown rant about how it’s clean and just not our standard of clean, like what does that even mean! If it’s dirty it’s dirty end of. We still never even uttered a wrong word back just felt so awkward and uncomfortable at her tone and the was she was speaking and explaining it to us so we went in to the lobby to discuss what to do as none of the rooms were any better than the first unclean one and one of the other receptionists who was there for the rant came over and said ignore her don’t understand why she’s being like that and she was shocked at how she’s spoke to us 🙈 we then just rang trip and they sorted and refund for us and we had to pay a lot more money for another hotel and didnt arrive until 1 am we were so tired. She was slo quite smug when we said we wouldn’t be staying which is strange like why would you not want people to stay at your hotel. So the moral of the story is do not book this hotel, i also think Hilton would be upset at the standards of it as it’s definitely not a curio collection hotel, it’s run down and old.

This hotel looks nothing like the photo online and we arrived late after a long flight and drive! This staff was terrible not helpful at all the two receptions girls was nice but the hotel front desk manger Janelle was absolutely horrible spoke to us rude from the start! And our room had blood stains and everything it’s cost us a $700 dollars to move hotel that night! We didn’t feel safe to leave our bags etc to stay! Was there to start the celebration for our honeymoon with our friends and it was very upsetting for all of us! Never experienced anything like this and the way she spoke to us!

Todo perfecto y la atención excelente

Key Largo sem carro não é uma opção (não dá para ir a pé a lugar nenhum), mas o Baker's Cay é espetacular. Acomodações muito confortáveis, ótimas opções gastronômicas e ótimas opções de lazer. Para quem quer descanso e diversão, esse resort é a escolha certa.

Personal poco amable . Poco complaciente , poco educado en cooperar con los clientes .. no explican los detalles de la propiedad , no explican las actividades , solo te dan un un documento en el cual tu escaneas y ve las ofertas . En generarl si hay españoles o personas q no hablen el idioma nadie los ayudará porque no hay nadie q domine el español . Con una comunidad tan grande en este idioma en miami . Pero será opcional de cada cual ir o no .

Check in was delayed. Once we finally got our rooms, one had a very strong smell of pee and the other had non existent water pressure in the bathroom and what looked to be finger prints all over the TV. High touch areas that should've been cleaned we're definitely not touched. We called for the front desk to have the cushions of the couch replaced They reaked of pee. Unfortunately even after removing them the room still had a strong smell of pee.the entire room seemed very beat up. The pullout couch was horrible. The mattress could not even hold my 4 year old. It looked like a Matt that had been beat up. It also creaked with every move he made. We stayed here a couple of years ago and loved it. I'm not sure what happened since then but the quality of this resort has drastically dropped. For the high nightly rate I expected so much more.will definitely not be coming back here. Rather stay at Playa largo next door.

The property had a dirty couch. The bedding had no fitted sheets. The bathroom door was larger than the bathroom itself, and when the door was open, prevented you from using the bathroom. The housekeeping carts had hard wheels on a textured concrete floor that would wake up a sleeping giant. Our sink did not drain well and the stopper was no longer connected or usable. The TVs were out of date, no Netflix or modern TV. The refrigerator was unstable. Had a bad experience at the Dry Rocks restaurant, cold food, and extended wait time, looked like they had plenty of staff. don’t recommend for the price.