希爾頓堪薩斯城機場酒店(Hilton Kansas City Airport)

Booked this hotel for a couples “stay cation” with a big reason being that we wanted to swim but the pool was closed. We weren’t told this at check in either. We found out on our own after we put our swim suits on and went downstairs to the pool. Not a huge deal because I know things happen, but it was disappointing especially not being told at check in. The thing I thought was most unprofessional was the room service/maids came into our room twice before 9:30 am. They knocked once and walked in around 7:30am then realized we were in the sleeping and left. Then came back again at 9:30am, knocked, entered, and realized we were still in there. Apologized and left again. I’ve never had this happen and I think it’s really unprofessional especially since that was early hours, no where near check out, and we were still asleep. Lastly, they charge $18.99 for a breakfast buffet that is just like any other hotel breakfast.

Why do you not collect information on license plates and car make/models at check in. There was a car alarm going off from 1-2am. And the front desk was not able to identify whose car it was. This is brutal for an airport hotel when often your clientele is only there to get a few hours sleep after flight cancellations etc.

It was adequate for a one night stay at the airport. I have stayed in better Hilton Hotels and I have stayed in worse. The staff was friendly and accomodating.

Excelente personal muy amable y excelente hotel

Ruir

Roxann made our trip memorable. Ready recommendations for food. Special tips about our stay. She was being hostess to us all.

The hotel that we stayed in was not clean. The lampshades had cobwebs on them.. and the desk look like it hadn’t been wiped down. The halls were cold and so were the elevators. It’s almost like the HVAC system didn’t work… there was no room service, and the food at the restaurant was cold as well for breakfast. We didn’t necessarily like the hotel. It’s not nothing that it appeared to be in the pictures. We will not be staying at that location again.