Travelodge by Wyndham Juneau

It used to be our favorite, not any more. We had a late plane and was told no transport was available. We had been traveling for 16 hours from Tampa. The place has been sold to new owners. They don;t care. Try somewhere else. The bar and restaurant are closed

Had to walk with luggage from airport because our flight was late and I had called them to let them know that our flight was late and wouldn’t be there till after 12 and they told me it wouldn’t be a problem getting a ride. Than told me when I let them know we were ready for our ride that they did not operate between 12-4!!! Worst hotel ever!! Got up the next morning and apparently they were out of creamer and the rest was locked in an office that front desk didn’t have a key for!!! So no coffee!! Will never stay there again

Bad customer service, replacement for broken coffee maker never arrives, the place is hot in the summer and they give you cheap fans, the halls smell like wet mop and rooms smell like feet, hair in the bathtubs, and supprise xrated porn when you turn on the tv. Shuttle is decent but don't expect a clean van or a smile..

Dirty and very smelly. Our room smelled like someone had cooked a lot of food in grease. Staff was friendly. No where on the website or third party booking outlet stated that the pool had been closed since 2020. No where on the website or third party booking outlet did it state that the on site restaurant was closed due to renovations. This is a terrible motel and I will always steer anyone coming into Juneau away from this place. Corporate should know about this information. False advertising regarding the pool and restaurant. Extremely disappointing. I had many choices in the area and only chose this hotel for pool and restaurant convenience.

BED BUGS! Complained about bed bug bites and they said they would look into it ! Rude shuttle driver: I ran all the way to the other end of the walkway to meet the driver and asked him to pickup Grandma at the other end exit doors. She couldn't walk all the way to his vehicle. He made a rude comment about the inconvenience. I asked for another driver. He was the only driver.

The room was clean. The seat for disabled in the shower was way too low. The water never got warm. Had to hand bathe with cold water and couldn’t wash my hair. HOWEVER, the staff was very pleasant. The shuttle wasn’t being used, so they offered to drive us to and from the store that we wanted to shop at

Some items were in disrepair including the mixing valve in the shower. I was disappointed to find out brealfast is not offered despite what the websote states. Pleased with the shuttle from the airport, however.

Not only was early check-in denied, but they were also not able to check us in until 1 hour after the official time of 3PM. Its website notes a restaurant. It closed in January 2023 for renovations. We saw nothing to suggest any renovations have started let alone been completed. Its website notes a pool and hot tub. Both were closed with no explanation as to why. The numbers of homeless panhandling for money and cigarettes were annoying. If you need your room cleaned, towels or sheets changed, don’t expect it to be done much before 3PM. We ran out of hot water twice. Late check out was denied. Overall, this property bears all the markers of a property in decline.

This property is near to the airport and walking distance to a few restaurants. Plenty of parking and some nice views of mountain. There was a smell that permeated thorughout the entire hotel however, and it just didn't seem as well maintained as other hotels in the area.