金沙尼羅河度假村(Jinja Nile Resort)

Our group of 14 were booked across 8 rooms at this resort for the last 3 nights of our stay in Uganda. We had paid for 3 nights through our tour company but left after 2 nights and booked a hotel in Kampala instead due to a multitude of problems most of which were ignored or poorly managed by the hotel. Amongst other problems we had : Missing room reservations and very slow check in process Wet/damp beds on check in Shower overflowing into bedrooms. Reported but not fixed. TV’s grainy and safes not working. Keycards stopping working Many rooms no towels. Requests for extra towels ignored The biggest problem of all is once problems were reported nothing was actioned unless it was chased up multiple times and in many cases nothing was done. This was all explained to Vishal, the Manager we spoke to when we were leaving the hotel. Although he apologised, there was no offer to make things right and no explanation as to why the service received was so poor. This is a very poorly managed hotel. Ignore the claimed 5 star rating and find somewhere else in area when visiting Jinja.

Everything was great. The staff are very friendly and housekeeping was great as well. The restaurant food was great as well as the included breakfast. My only complaint is that the pool area was under renovations. I wish that would have been advised at the time of booking. But, it needed to be done and in a few weeks the pool area will be completly remodled for the summr guests.

Nice firm comfortable mattress and soft pillow made sleeping great. In the restaurant we ordered from ala-carte menu. Met up with manager Vishal who helped us through the Indian vegetarian meal and honestly can say him and his staff prepared a superb dinner. To simply put it the whole experience of staying there was superb. Views of river Nile from outside the room was breath taking. Overall great experience. 👍

I can’t think of anything that excites a greater sense of childlike wonder than to be in a country where you are ignorant of almost everything. Suddenly you are five years old again.Children have always travelled, and because they are young and bright and full of contradictions, they haven’t always restricted their travel to the possible. Children follow the foxes, and open the wardrobes, and peek beneath the bridge. Children climb the walls and fall down the wells and run the razor’s edge of possibility until sometimes, just sometimes, the possible surrenders and shows them the way to go home.

This is a good resort, management, food and staff. SIMON, SHAFIC good Hospitality. We promise to come back again and recommended any other people to spend a weekend here. Next time we will come with a group. Thank once again

Party hotel… Friday and Saturday at the pool, it is noisy, big loudspeakers in the back and music from the pool bar at the other side, pool filled with youngsters jumping from pool bar into the pool and splashing water all over. If you were expecting to relax by the pool, read a book and have coffee or a beer - forget it!

Property centrally located, staff helpful and organized river rafting. Very large property overlooking the nike. Spa not working properly and masseuse not feeling well otherwise food was good pool was refreshing and staff was effucient. Room was spacious